Dechaud Kalombo

• Install and configure networking hardware such as routers, switches, firewalls, and access points.
• Set up and configure network cabling, including fiber optics and copper cables. Ensure that network devices are properly connected, powered, and functioning as expected.
• Perform routine maintenance on network equipment to ensure optimal performance.
• Diagnose and resolve network issues, including connectivity problems, hardware failures, and performance bottlenecks.
• Work closely with other IT and engineering teams to identify and fix issues that affect network reliability and security.
• Monitor network performance using tools and software to ensure uptime and reliability.
• Identify areas for network optimization, including bandwidth management and traffic prioritization.
• Implement and maintain network security measures, such as firewalls, VPNs, and intrusion detection systems.
• Maintain accurate documentation of network configurations, changes, and upgrades.
• Prepare reports on network performance, incidents, and maintenance activities.
• Create and update network diagrams, inventory lists, and other technical documentation
• Ensure that all network components comply with company and regulatory standards, including cybersecurity requirements.
• Participate in network audits and security assessments to identify vulnerabilities and implement corrective actions.
• Stay informed about the latest network security trends and best practices to protect against potential threats.
• Provide technical support to end-users and other teams regarding network-related issues.
• Collaborate with project managers, engineers, and other stakeholders to plan and implement new network projects or upgrades.
• Participate in cross-functional teams to support broader IT and infrastructure goals.
• Plan and implement network upgrades, expansions, and new installations as needed.
• Evaluate new technologies and solutions to improve network performance and security.
• Work on large-scale infrastructure projects, such as data center builds or network expansions, to support the company operations.

• Provide support with different Cisco equipment such as phones, routers, and switches
• Assisted in trouble shooting network issues in different department of the company
• Maintain the queue of the ticketing system and made sure that users were getting their issues resolved with urgency
• Also provided assistance with everyday issues such as user login and printer access.

• Test using cisco and Motorola software and pc-based test system to produce high-quality Products such as computers and phones
• Maintain, and complete Setup of smart box tv (Verizon, at, comcast) Initiate and update firmware of different computers and tablets.

• Hired on with no experience as a systems administrator to the Dallas office of RTKL Associate inc.to
• Provide front-line IT support for system and over 200 on-site and world-wide travelling employees
• Maintain and manage IT operations and oversee data center operations
• Highly effective communicator and decorum with end users
• Skilled at issue problem analysis and resolution through detail-oriented nature
• Manage configuration and maintenance of windows server, active directory, MS Office 365 Administration, corporate storage, and virtualization strategies
• Oversee cisco call Manager for VoIP system via cisco UCCM, user setup and licensing assignment
• Cisco jabber and Webex accounts, user training and support requirements
• Create, maintain, and deploy current hardware images via Microsoft SCCM and Symantec ghost.

• Lead Production made sure that work was completed on a timely manner, maintained a timesheet
• Provided reports and support in order to fulfill orders in a daily basis, held team meetings that generated ideas on how to improve the team execution and experience
• Participated in different meetings that provided a chain to address issues of my team but also help on how to improve as a group within the company.