De’Chawn McCaskill
Moncks Corner,SC
Summary
Proven Customer Service Representative at Dominoes Pizza Incorporation, excelling in conflict resolution and customer satisfaction measurement. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic service. Skilled in both critical thinking and data entry, achieving efficient problem resolution and fostering repeat business.
Overview
3
3
years of professional experience
Work History
Coustmer Service Representative
Dominoes Pizza Incorporation
Moncks Corner, SC
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Call management
- Order processing
- Team development
- Prioritization
- Staff training
- Building rapport
- Quality control
- Product and service solutions
- Coordination
- Assertiveness
- Order fulfillment
- Store maintenance
- Staff education and training
- Conflict mediation
Timeline
Coustmer Service Representative
Dominoes Pizza Incorporation
06.2022 - Current
High School Diploma -
Berkeley High School