Dechele Trammell
Springfield,IL
Summary
Skilled Laboratory Technician and Licensed Esthetician with a proven track record at Springfield Clinic and Chele's Spa. Excelled in maintaining high accuracy in lab results and enhancing client satisfaction through exceptional service. Expert in laboratory safety protocols and adept at building positive client relationships. Achieved significant improvements in service quality and specimen handling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Springfield Clinic
04.2024 - Current
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Massage Therapist/Licensed Esthetician
Chele's Spa
06.2021 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Massage Therapist/Licensed Esthetician
Spavia Day Spa
03.2021 - 05.2022
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Education
Phlebotomy
Miller Academy
Springfield, IL03-2024
No Degree - Esthetician
National Academy of Beauty Arts
St Louis, MO03-2013
Associate of Science - Massage Therapy
Sanford Brown College
Collinsville, IL10-2010
Skills
- Laboratory safety protocols
- Sample Preparation
- Microscopy techniques
- Lab result interpretation
- Medical Terminology
- Specimen Preparation
Certification
- National Certified Phlebotomy Technician National Center for Competency Testing
- August 2024
Timeline
Laboratory Technician
Springfield Clinic
04.2024 - Current
Massage Therapist/Licensed Esthetician
Chele's Spa
06.2021 - Current
Massage Therapist/Licensed Esthetician
Spavia Day Spa
03.2021 - 05.2022
Phlebotomy
Miller Academy
No Degree - Esthetician
National Academy of Beauty Arts
Associate of Science - Massage Therapy
Sanford Brown College
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