DeChelle Cann
Fords,NJ
Summary
Dynamic customer service professional with extensive experience at PSEG, excelling in complaint resolution and relationship building. Proven ability to enhance customer loyalty through empathetic support and effective problem resolution. Proficient in SAP and CRM systems, leveraging critical thinking to drive positive outcomes in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
PSEG
08.2017 - Current
- Delivered empathetic support in high-volume call center focused on collections and payment arrangements.
- Resolved customer complaints, enhancing loyalty and encouraging repeat business.
- Handled escalated calls, ensuring satisfactory resolutions for customers and company interests.
- Responded to inquiries regarding products, services, and company information with clarity.
- Scheduled service appointments, assisting with utility reconnection and disconnections as needed.
- Provided timely public communication during emergencies such as power outages and gas leaks.
- Collaborated across service centers to support effective public-facing operations as 308T
- Managed payments using SAP Cash Desk and CRM, ensuring accuracy and regulatory compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Logic Technology Development LLC
11.2016 - 08.2017
- Fielded and resolved customer concerns, tracked orders, and guided users on technical platforms.
- Maintained accurate documentation of client interactions.
- Handled order entries, data updates, and logistical coordination
- Processed payments and created invoices through USA Epay.
- Identified and resolved customer issues using OMS/FMS
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Corbett Exterminating LLC
07.2014 - 11.2016
- Managed residential and commerical accounts across five states.
- Served as a liaison between property managers and service technicians.
- Handled sensitive customer complaints and followed up until resolved.
- Prepared extermination proposals and communicated regularly with site managers.
- Scheduled service requests and built customer loyalty through dependable service.
Education
Associate of Science - Project Management
DeVry University
Woodbridge, NJ06-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Complaint handling
- Relationship building
- SAP/CRM/ SALES FORCE
Timeline
Customer Service Representative
PSEG
08.2017 - Current
Customer Service Representative
Logic Technology Development LLC
11.2016 - 08.2017
Customer Service Representative
Corbett Exterminating LLC
07.2014 - 11.2016
Associate of Science - Project Management
DeVry University
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