Summary
Overview
Work History
Education
Skills
Timeline
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Dechelle Montgomery

Summary

Highly motivated and dedicated professional with a proven track record of success. Demonstrated leadership skills and effective focus on key responsibilities and outcomes, including problem-solving, project management, and customer service. Recognized for excellent communication, teamwork, and time management abilities. Adaptable to new environments and technologies, committed to continuous professional growth, and dedicated to contributing to the overall success of the organization.

Overview

25
25
years of professional experience

Work History

Machine Operator

H.B. Fuller
04.2022 - Current
  • Control and monitor automated machinery to ensure efficient operation and optimal performance
  • Set up and calibrate machines, adjusting settings to meet production specifications
  • Conduct inspections on raw materials, products, and finished goods to ensure compliance with quality standards
  • Conduct basic maintenance tasks, including cleaning, lubrication, and replacing parts to keep machines in optimal condition
  • Identify and resolve mechanical or operational issues to minimize downtime and maintain production schedules
  • Record daily production numbers, material usage, downtime, and maintenance activities for reporting purposes
  • Follow all safety procedures and protocols to ensure a safe working environment, including wearing protective gear and following lockout/tag out procedures
  • Ensure that production schedules are met and work with team members to resolve any bottlenecks or delays in the production process
  • Operate different types of machinery such as CNC machines, presses, lathes, or injection molding machines depending on the industry

Machine Operator (Tire-build)

Continental Tires
10.2020 - 01.2022
  • Support sequencing in the schedule of the machines, and other tasks given by the supervisor
  • Make necessary adjustments
  • Provide support to operators when the machines run out of sequence and require adjustments and advanced troubleshooting
  • Support maintenance with major issues
  • Adhere to all safety and environmental rules and regulations
  • Build semi-raw rubber treads onto buffed tire casings to prepare tires for vulcanization in recapping or retreading processes
  • Ensure immediate notification and response, and initiate preventive measures in case of unsafe or polluting hazards
  • Support area problem solving
  • Other duties as assigned

Account Manager, Treasury, National Guard

NEXCOM
01.2017 - 01.2019
  • Manage a portfolio of federal government contracts totaling over $4 million for the Social Security Administration, Dept NEXCOM Headquarters-Navy Exchange, and the Air, for multiple states
  • Build, manage and maintain collaborative relationships with federal Procurement staff to facilitate growth objectives
  • Using automated software to produce written documents, maintaining office files
  • Made sure we comply with the GSA/ OS4 contracts
  • Responsible for enhancing sales, driving revenue, profit, and customer satisfaction by delivering client-focused solutions to meet customer needs
  • Develop innovative, fact-based sales strategies and plans that achieve the objectives of Office Depot and promote retailer growth
  • Develop quotes and assist federal customers with bids for goods and services from Office Depot

Correctional Officer Corporal

01.2007 - 01.2017
  • Oversee and maintain a secure environment for both inmates and staff, consistently adhering to security protocols
  • Account for all equipment, supervise employee duties and roles, ensuring adherence to policies and effective team performance
  • Provide comprehensive training to new staff, ensuring they are equipped with the knowledge and skills to perform all required tasks efficiently and safely
  • Address public inquiries, resolve concerns, and provide assistance, maintaining a high level of professionalism and customer satisfaction
  • Observe and report unusual inmate activity, ensuring the safety and security of the facility at all times
  • Safely and efficiently escort inmates to designated locations, including job sites, medical facilities, and classrooms, maintaining security protocols
  • Regularly inspect inmate areas, such as cells, recreation rooms, and showers, to ensure compliance with facility rules and identify any unauthorized items
  • Effectively address confrontational situations, utilizing conflict resolution skills to maintain safety and security within the facility

Customer Service Representative

Sykes Call Center
01.2010 - 01.2012
  • Answer inbound calls: Respond to customer inquiries, providing information about products, services, and company policies in a professional manner
  • Resolve customer issues: Address and resolve customer complaints, concerns, and service issues, ensuring a positive outcome and customer satisfaction
  • Process orders and transactions: Assist customers with placing orders, processing returns, and handling billing inquiries, and updating account information
  • Provide technical support: Offer troubleshooting assistance for product or service-related issues, guiding customers through solutions step-by-step
  • Maintain customer records: Accurately update and maintain customer accounts, including contact information, transaction history, and support interactions manage work schedules for staff to ensure optimal coverage during peak hours

Manager

Taco Bell
01.2000 - 01.2004
  • Oversee the day-to-day activities of the restaurant to ensure smooth operations, including managing shifts, staffing, and customer service
  • Recruit, train, and develop team members, ensuring they understand their roles and responsibilities and adhere to company policies
  • Monitor inventory levels, place orders for supplies and ingredients, and ensure stock is organized and properly stored
  • Ensure food is prepared to Taco Bell's specifications and safety standards, maintaining consistency in taste and presentation
  • Ensure that the restaurant meets all local health and safety regulations, including food handling, sanitation, and cleanliness
  • Handle customer inquiries, complaints, and concerns in a professional manner, ensuring a positive customer experience
  • Oversee cash flow, handle cash deposits, and ensure accurate cash handling procedures are followed
  • Conduct performance reviews, provide constructive feedback, and implement corrective actions when necessary

Education

Bachelor's in Criminal Justice/ Science -

University of Phoenix - Phoenix, AZ
01-2015

High School Diploma -

Sumter High School
Sumter, SC
01-1994

Skills

  • Strong work ethic
  • Good communication
  • Attention to detail
  • Machinery operation

Timeline

Machine Operator

H.B. Fuller
04.2022 - Current

Machine Operator (Tire-build)

Continental Tires
10.2020 - 01.2022

Account Manager, Treasury, National Guard

NEXCOM
01.2017 - 01.2019

Customer Service Representative

Sykes Call Center
01.2010 - 01.2012

Correctional Officer Corporal

01.2007 - 01.2017

Manager

Taco Bell
01.2000 - 01.2004

Bachelor's in Criminal Justice/ Science -

University of Phoenix - Phoenix, AZ

High School Diploma -

Sumter High School

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Dechelle Montgomery