Decia Simms

• Manage/captain full team of servers, overseeing all services during the events ranging over 200 people (weddings, corporate events)
• Face of the company, meet/greet clients and potential clients
• Answer and address all inbound phone calls while maintaining clean and professional office setting
• Handle company correspondence with clients, vendors and all related inquiries via a variety of channels; email, telephone and social media
• Facility cleanliness and decor during time of event, and delegation of tasks to all staffed team members.

Train all new employees on all processes of their position

• Increase employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
• Booste trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
• Improve employee skill sets by developing comprehensive training programs tailored to individual needs.

• Oversee a team of 8-12 employees to ensure proper execution of all general merchandise concerns
• Directing the unload of all merchandise off of the trailer ensuring efficiency
• Documenting of any attendance concerns, scheduling, presentation of sales product, interviewing new candidates

• In charge of executing all operational performance objectives resulting in guest satisfaction and food quality and safety
• Operational Management-oversees building maintenance, building security and all Tim Horton’s standards with attention to food production and sales, waste and employee and customer relations
• Financial management-planning and operating with budgets, working to maximize profits and achieve sales and transaction targets; controlling Food/Paper/Labour costs in the restaurant, keeping count of all product inventory, counting, maintaining and depositing all (the entirety of all cash from both shifts in the store) incoming cash transactions, directly communicating with bank, and administering weekly pay
• Employee and customer relations- run a team consisting of 12-20 employees, creating schedules with attention to sale projection for maximum profits, addressing “hiring and firing” needs, developing team members (motivating and encouraging team to achieve targets, identifying and developing high potential employees for career growth, setting goals and objectives for my team, handling guest complaints and queries with professionalism and concern to ensure maximum customer retention.

I worked closely with the teacher's aid to assist with student's day to day school experience. West Central serviced children up to 18 that had been diagnosed with one or more developmental delays. Most of my time was spent with older children, most considered high school aged. We would practice developing basic self care skills combined with communication and some more standard school lessons, depending on the child's need.