Decie Bush
Summary
Knowledgeable and dedicated customer service professional with extensive experience in mortgage and insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in mortgage and insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service / Escrow
Mr. Cooper Mortgage
09.2020 - 02.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Resolved customer inquiries about escrow accounts included in home mortgages.
Picking/ Packer
Neiman Marcus Distribution
09.2018 - 08.2019
- Enhanced picking efficiency by implementing an organized system for locating and retrieving items.
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
- Collaborated with team members to streamline the picking process, resulting in improved productivity.
Instructional Assistant
Longview ISD
08.2018 - 06.2019
- Enhanced student comprehension by utilizing interactive activities in lesson plans.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
Customer Associate II
Blue Cross Blue Shield Of Texas
09.2012 - 11.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
Education
Bachelor of Science - Sociology
University of Texas At Tyler
Tyler, TXAssociate of Arts - Criminal Justice
Kilgore College
Kilgore, TXSkills
- Process Improvement
- Performance Monitoring
- Patience Maintenance
- Telephone Etiquette
- Attention to Detail
- Interpersonal Skills
- CRM Software Usage
- Conflict Resolution
Timeline
Customer Service / Escrow
Mr. Cooper Mortgage
09.2020 - 02.2023
Picking/ Packer
Neiman Marcus Distribution
09.2018 - 08.2019
Instructional Assistant
Longview ISD
08.2018 - 06.2019
Customer Associate II
Blue Cross Blue Shield Of Texas
09.2012 - 11.2017
Bachelor of Science - Sociology
University of Texas At Tyler
Associate of Arts - Criminal Justice
Kilgore College