Decivi Espinoza
Uniondale,NY
Summary
I am a hardworking, concentrated, and productive young man with an open availability. Customer service is all I know so I have plenty experience in the field but I still have room to learn and grow more.
Overview
11
11
years of professional experience
Work History
Senior Sales Associate
Harbor Freight Tools
05.2021 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
- Organized and cleaned sales floor and registers for next business day.
- Helped logistics team with stock organization and product inventory.
- Handled forklift from time to time.
- Unloaded stock during truck days.
Host
Stew Leonard's
03.2020 - 08.2020
- Satisfied customers every day with fast, friendly, and knowledgeable support for their deli meat needs
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Consulted with customers to understand desires and suggest best products to meet needs
- Ordered, organized, and rotated supplies
- Worked with meat slicers to cut and shave a variety of deli meats.
Front Desk / Night Audit
Hyatt Place
10.2018 - 03.2020
- Greeted guests in the main lobby while taking care of their reservations
- Maintained a pleasurable attitude and high level of attention to make sure the guests get a satisfactory experience
- Accommodated guests in the best room possible to meet their specific needs and more enlighten their stay
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Guided visitors to staff members and business locations with warm, personable approach
- Received and routed incoming mail, packages, and deliveries
- Worked with software like opera and colleague advantage to meet reservation requirements
- Filed records to keep system efficient and information organized
- Printed and organized a number of reports while running night audit so the next day would run smoothly.
Fence Packer
Quality Lineals
07.2017 - 10.2018
- Inspected the quality of fence pieces and neatly packed them for shipment
- Operated a forklift to transport fence packages from one warehouse to another
- Swept, cleaned, and organized my work station at the end of the shift.
- *Came back to this workplace from August 2020 to May 2021*
Overnight Manager
McDonald's
03.2013 - 07.2017
- Managed kitchen team and cashiers to give satisfactory service to all customers
- Double tasked between order taking and kitchen in order to improve fast food service and time
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Taught new employees important procedures such as friendly service and cash register system
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Kept inventory levels optimized and supplies organized for forecasted demands
- Ordered, organized, and rotated products to keep them at high quality condition
- Rebooted the system every night to keep it running updated and smoothly the next day.
Education
High School Diploma - Psychology
John I Leonard High School
Greenacres, FL05.2012
No Degree - Psychology
Nassau Community College
Garden City, NYSkills
- Guest check-in and check-out POS systems
- Guest relations Customer service
- Guest reception Serve guests
- Bilingual (Fluent English and Spanish)
- Multitasker
- Works fast on registers
- Fast learner
Timeline
Senior Sales Associate
Harbor Freight Tools
05.2021 - Current
Host
Stew Leonard's
03.2020 - 08.2020
Front Desk / Night Audit
Hyatt Place
10.2018 - 03.2020
Fence Packer
Quality Lineals
07.2017 - 10.2018
Overnight Manager
McDonald's
03.2013 - 07.2017
High School Diploma - Psychology
John I Leonard High School
No Degree - Psychology
Nassau Community College