Summary
Overview
Work History
Education
Skills
Timeline
Generic

Declan McGowan

DURHAM

Summary

Assistant store manager with over 4 years of experience in retail, specializing in customer engagement, and visual merchandising. While I have extensive retail experience, I'm looking to branch out and begin building a career and gaining new experience. I currently live in Florida, but I would like to relocate to be closer to family. I'm more than happy to do phone/zoom interviews and can relocate within 2 weeks of job offer.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Vans
07.2023 - Current
  • Execute targeted marketing campaigns to boost store performance and profitability.
  • Mentor staff to excel in customer service and product knowledge, elevating overall store performance. Provide constructive feedback and facilitating continuous professional growth.
  • Ensure entire team is following companies policies and procedures, including customer service expectations

Retail Floor Supervisor

Vans
02.2021 - 07.2023
  • Led retail floor operations and optimized staff performance by zoning staff based on changing business needs.
  • Delegated and assisted teams in down time tasks during non-peak hours to further enhance productivity.
  • Read and communicate key performance indicators to associates, while being able to execute different strategies to improve where needed.

Online Grocery Fulfillment

Walmart
05.2018 - 02.2021
  • Accomplished employee earning multiple employee of the month rewards, 3+ years of experience, and cross trained across multiple departments.
  • Routinely placed first for competitive ranking on efficiency & accuracy. Held the highest record for fastest order fulfillment.
  • Implemented efficient customer delivery strategies, boosting customer satisfaction rates.
  • Maintained meticulous quality control standards for order accuracy and freshness.

Education

High School Diploma -

Hillcrest High School
Greenville, South Carolina
05.2019

Skills

  • Customer Service
  • Retail Operations
  • Employee Engagement
  • Loss Prevention
  • Performance Coaching
  • Visual Merchandising
  • Problem-solving
  • Sales Optimization
  • Cash auditing

Timeline

Assistant Store Manager

Vans
07.2023 - Current

Retail Floor Supervisor

Vans
02.2021 - 07.2023

Online Grocery Fulfillment

Walmart
05.2018 - 02.2021

High School Diploma -

Hillcrest High School

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