Declan McGrail

Completing routed deliveries and customer requests in a timely fashion and kindly manner.

• Visited clients homes to take measurements and discuss estimate as an apprentice.
• Loaded and unloaded materials, confirming all required supplies for the job were obtained prior to departure.
• Performed shower installations, including verifying measurements, drilling and placing appropriate screws and mounts, securing glass panels and door handles, appliance of silicone to all areas needed to prevent leaking, and treatment of glass panels with protective coating.
• Follow up with client to ensure satisfaction and/or address concerns.

• Managed and motivated employees to be productive and engaged in work.
• Spoke with over thousands of homeowners concerning their current roofing, windows, and doors, and the hurricane proof products that we manufacture to replace and improve all three.
• Scheduled appointments with homeowners by learning their schedule of availability, as well as recording and entering the information needed to proceed with a full home inspection and estimated cost of replacements.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.