Declan O'Leary
Long Beach,CA
Summary
Professional with a proven track record in customer service and team leadership, notably at Telev8. Excelled in complaint resolution and customer satisfaction, enhancing loyalty and repeat business. Skilled in Microsoft Excel and effective communication, demonstrating a tenacious work ethic and a commitment to excellence. Achieved significant improvements in customer relationship management and workplace safety. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Telev8
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Set up, configure, and activate TV receivers, set-top boxes, and other related devices.
- Ensure all wiring, mounting, and connections are properly installed and tested for optimal performance.
- Clearly explain the installation process and demonstrate device features and usage to customers.
- Answer customer questions and offer guidance on optimizing their TV viewing experience.
- Answer incoming calls, emails, and messages to assist customers with inquiries about products, services, policies, and account details.
- Guide customers through basic troubleshooting steps for technical issues and escalate complex cases as needed.
Identify, research, and resolve customer issues promptly and accurately. - Record and track customer interactions and feedback, documenting issues for follow-up and improvement.
Process orders, returns, exchanges, and cancellations following company procedures. - Assist customers with account setup, modifications, and billing inquiries.
- Diagnose and resolve technical issues with equipment and services during the installation.
- Provide support for signal and connectivity issues to ensure a clear and uninterrupted service.
- Follow safety protocols and standards for electrical installations and workspaces.
- Maintain accurate records of each installation, including setup details, equipment used, and customer feedback.
- Report any issues or additional services that may be required to supervisors.
- Maintain an up-to-date understanding of company products, services, promotions, and policies to provide accurate information to customers.
- Participate in regular training to improve product knowledge and service skills.
- Strive to exceed customer expectations by providing timely, personalized, and efficient service.
Dishwasher
Super Mex Restaurants
02.2021 - 07.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Dishwasher and also food preparation.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Soccer Coach
UK International Soccer
12.2019 - 11.2020
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Enhanced player health with optimized nutritional strategies and improved life choices.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Foods Department
Knott's Berry Farm
02.2017 - 10.2019
- Led merchandising efforts for the Foods Department, creating attractive displays that drove impulse purchases and increased sales.
- Implemented quality control measures to maintain high food safety standards, reducing incidents of spoilage or contamination.
- Collaborated with other department managers to create effective cross-departmental strategies, enhancing overall store performance.
- Developed efficient inventory management systems for streamlined operations and reduced waste.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Cleaner
Mark Vidor DDS
10.2016 - 08.2017
- Cleaned and sanitized bathrooms, and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Emptied trashcans and transported waste to collection areas.
Education
Associate of Science - Computer Security And Networking
Long Beach City College
Long Beach, CA12-2025
High School Diploma -
Long Beach Poly High School
Long Beach, CA06-2020
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft PowerPoint
- Live chat support
- Teamwork
- OnTime
- Collaborative Problem Solving
- Communication
- Critical Thinking
- Work Very Well with Others
- Tenacious Work Ethic
- Leadership
- Customer Relationship Management (CRM)
- Nondiscriminatory Practice
- Athlete Safety
- Coaching
- Strategic Planning
- Scheduling
- Event Planning
- Equipment Management
- Safety Awareness
- Organization Skills
- Workplace Safety
Timeline
Customer Service Representative
Telev8
08.2022 - Current
Dishwasher
Super Mex Restaurants
02.2021 - 07.2022
Soccer Coach
UK International Soccer
12.2019 - 11.2020
Foods Department
Knott's Berry Farm
02.2017 - 10.2019
Cleaner
Mark Vidor DDS
10.2016 - 08.2017
Associate of Science - Computer Security And Networking
Long Beach City College
High School Diploma -
Long Beach Poly High School
Similar Profiles
CECILIA GOODIECECILIA GOODIE
Regional Human Resource Generalist at SkyHop GlobalRegional Human Resource Generalist at SkyHop Global
Terance KisselTerance Kissel
Barista at Trung Nguyen E-CoffeeBarista at Trung Nguyen E-Coffee
Jose SalgadoJose Salgado
Maintenance / Valet / General Hotel Employee at Indian Wells Resort HotelMaintenance / Valet / General Hotel Employee at Indian Wells Resort Hotel
Riley McCoyRiley McCoy
Cashier at Ziggys Home ImprovementCashier at Ziggys Home Improvement
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T