Summary
Overview
Work History
Education
Skills
Timeline
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Declan Raynak

Cleveland Heights,OH

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

Work History

Sales Associate

Artesenias
North Olmsted, OH
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.

Sales Associate

Recess Games
North Olmsted, OH
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Sales Manager

Mind Games
Arcadia, CA
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Implemented process changes designed to streamline workflow within the department.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Created and maintained sales environment to support business objectives.
  • Developed and implemented new sales strategies to update product lines.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Executed and created strategic sales plans to expand customer base and extend global reach.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.

Education

Associate of Science - Theology

University of Missouri - St Louis
St Louis, MO
01-2006

Skills

  • Upselling
  • Payment Processing
  • Product Sales
  • Business Development
  • Customer Needs Assessment
  • Inventory Control
  • Promotional support
  • Client Account Management
  • Retail loss prevention
  • Sales Development
  • Relationship Building
  • Order Processing
  • Customer Service
  • Cash Register Operation
  • Reliable and punctual
  • Product Promotions
  • Retail Store Operations
  • Positive and professional
  • Product Recommendations
  • Store Opening and Closing
  • Meeting deadlines
  • Money Handling
  • Inventory control procedures
  • Multi-tasking strength
  • Reading comprehension skills
  • Retail merchandising expertise
  • Problem-Solving
  • Service-oriented
  • Exceptional customer service
  • Sales Strategies
  • Stocking and Receiving
  • Goal-Oriented
  • Money Transfer Systems
  • Sales Training
  • Shipment Processing
  • Cash Handling
  • Display Setup
  • Inventory Tracking
  • POS System Operation
  • Professional Demeanor
  • Guest Relations
  • Merchandise Display
  • Written and oral communication skills
  • Listening Skills
  • Time Management
  • Dispute Mediation
  • Problem-solving skills
  • Building rapport
  • Client Service
  • Merchandising knowledge
  • Cash Handling Accuracy
  • Complex Problem-Solving
  • Sales expertise
  • Relationship selling

Timeline

Sales Associate

Artesenias

Sales Associate

Recess Games

Sales Manager

Mind Games

Associate of Science - Theology

University of Missouri - St Louis
Declan Raynak