Arlene Hayles
Abington,PA
Summary
Child and Family Welfare Professional with over ten years of combined industry experience in immigration advocacy, human services, and management of program policies and procedures. Training and Operations specialist known for creating manuals and new hire orientation that ensures smooth and accurate operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Social Worker
Esperanza Cyber Charter School
Philadelphia , PA
09.2021 - Current
- Facilitate school attendance improvement conferences to create school attendance improvement plans with students, their caregivers, and the school team
- Promoting the general well-being of the students
- Working with outside agencies to provide support to families
- Offering mentoring and suggestions for teachers and other school personnel
- Developing and providing crisis intervention strategies to improve student success
- Working to maximize coping skills for students in difficult situations
- W.I.D.A
- Test Coordinator Certified
- Teaching social-emotional curriculum to elementary and middle school students
- Lesson planning and topic research for high school social-emotional
- Participate in and assess the Individual Education Plan (I.E.P.) meetings
- Maintaining a caseload of students that are at risk for academic and attendance K-8
The Permanency Services Program Coordinator
Bethanna Christian Services
Southhampton , PA
08.2020 - 09.2021
- Oversees daily operations and service delivery to the assigned units of the Foster Care Department
- The coordinator monitors the services and productivity of assigned teams in the program and ensures high-quality services are in accordance with standards set by the state, contracting county children and youth agencies, and Bethanna
- The coordinator serves as a liaison between assigned supervisors and staff and the Director(s) to facilitate communication regarding service delivery, policies/procedures, and other issues of importance
- Directly supervise assigned supervisors, assigning and directing work, ensuring outcomes including safety, permanency, and well-being of persons served
- Meet weekly with assigned supervisors, including review of case and practice issues, problem-solving specific cases, development of supervisor's supervisory practice, and promotion of consistency across the program
- Complete supervisory notes and case review notes
- Ensure productivity and outcomes of staff regarding their assigned duties
- Promote the practice development of staff through supervision and case reviews
- Participate in agency/program events
- Monitor compliance with performance standards, timely completion of paperwork, internal audits, and requests for documentation
- Assisted in planning and facilitation of supervisor meetings and department meetings
- Promote collaborative problem-solving between staff or between staff and resource parents and external service providers
Foster Care Supervisor
JEWISH FAMILY AND CHILDREN'S SERVICES
Philadelphia , PA
01.2017 - 08.2020
- Collaborates with the Licensing/Intake team to facilitate placement activities of newly assigned children/youth
- Supervises the delivery of an array of case management and clinical services designed to promote safety, well-being, and permanency for each assigned child/youth
- Reviews and approves clinical documentation produced by the team, including, but not limited to, assessments, service and treatment plans, contact notes, and court reports
- Participates and coordinates tasks related to the completion of the Foster Parent Law Implementation Plan
- Authored a Training Manual for all new employees and created and led orientation utilizing the manual
- Working collaboratively with the Manager of Clinical Services, other Team Supervisors, and the Clinical Consultant, evaluated and implemented core foster parent training that included pre-licensure and ongoing components
- Streamlined medical data and training, which improved efficiencies by working in partnership with the technology department and supervisors
- Initiated and led daily meetings to share best practices for keeping families safe
- Ensured compliance with performance-based contracting requirements
- Continuously researched community resources to meet the needs of foster and biological families and educated staff weekly
- Ensured staff complied with Foster Parent Licensing Standards
- Scheduled a rotation of 20 staff so that on-call crisis response was always covered
- Completed, maintained, and updated daily incident reports and investigations on families
Foster Care Supervisor
WORDSWORTH ACADEMY
Philadelphia , PA
07.2014 - 12.2016
- Provided education, behavioral health, and child welfare services to children and youth who were experiencing emotional and educational challenges and empowered them to reach their potential
Refugee Education Coordinator
HIAS COUNCIL MIGRATION SERVICES
Philadelphia , PA
05.2013 - 07.2014
- Provides legal, resettlement, citizenship, and supportive services to immigrants, refugees, and asylum seekers from all backgrounds to assure their fair treatment and full integration into American society
Refugee Education Coordinator
HIAS Pennsylvania
Philadelphia , PA
05.2013 - 07.2014
- Supported referred refugee families in the process of school enrollment and participated in the Individual Education Plan (I.E.P.) meetings; Coordinated service and training from the Education Law Center
- Enrolled 100 children a semester in the Philadelphia School District
- Enrolled 100 children in an E.S.L
- After-school program
- Increased the acceptance of refugee children in summer camps and Afterschool programs
- Working with quality assurance, closed 10 cases weekly so that families were reunified
- Created and conducted 30 workshops with refugees' families from Syria, Sudan, Russia, Iraq
- Hired 10 E.S.L
- Teachers to assist with homework
- Initiated and facilitated quarterly meetings of the PREP (Philadelphia Refugee Education Project) and maintained communications with key partners
- Implemented pre- and post-service survey tools for all enrolled participants
- Collected data and tracked outcomes toward stated goals for the Department of Education in Harrisburg
- Developed and implemented E.S.L
- Grants ($2000,00) from the Philadelphia School District
- Completed immigration applications for refugees from Syria, Iraq, Sudan, Russia, and Sierra Leone by enlisting the assistance of interpreters
School Social Worker
Grover Washington, Jr. Middle School
Philadelphia , PA
08.2012 - 05.2013
- Conducted intake meetings with clients to obtain information and documented clients' progress in the school data system
- Conducted home visits with parents and provided skills training and referral services (i.e., green card, citizenship, culture assimilation, foster service, substance abuse, sexual abuse, community violence, poverty)
- Provided conflict resolution and managed crises (i.e., domestic violence, physical abuse, and homeliness)
- Facilitated after-school programs and explored challenges that affect students in collaboration with Communities in School
Behavioral Analyst
Elwyn, Inc.
Philadelphia , PA
06.2011 - 05.2013
- Company Overview: One of the oldest and largest care facilities in the United States, serving children and adults with a wide range of physical, developmental, sensor, and emotional disabilities, as well as those with mental illness
- One of the oldest and largest care facilities in the United States, serving children and adults with a wide range of physical, developmental, sensor, and emotional disabilities, as well as those with mental illness
Behavioral Specialist
Elwyn Pennsylvania
Elwyn , PA
06.2011 - 05.2013
- Provided behavioral assessments and treatment services for autistic clients and worked closely with the clinical team to provide treatment plans for clients and implement therapeutic interventions and protocols
- Taught clients daily living skills in a structured, therapeutic environment
- Ensured family partnership through communication and visits
- Designs behavioral intervention for the client
- Measures goals and objectives of a behavior support plan to ensure they are being met
Education
Master of Science - Business Leadership
Concordia College
Bronxville, NY05.2017
Training program in Supervisor -
UNIVERSITY OF PITTSBURGH, Department of Human Service
Pittsburgh, PA07.2016
Master of Social Work - Communities Policies, Children & Families
TEMPLE UNIVERSITY
Philadelphia, PA05.2014
Bachelor of Science - Biblical Studies & Social Work
CAIRN UNIVERSITY
Langhorne, PA05.2010
Skills
- Social Work
- Case Management
- Crisis Intervention
- Individual / Group Counseling
- Documentation Review
- Child Protective Services
- Autism Experience
- Conflict Management
- Program Development
- Child & Family Counseling
- Process Improvement
- Internal Audits
- Meeting Facilitation
Certification
- Pennsylvania Licensed Social Worker (L.S.W), 06/24, 02/25
- LMSW-Delaware, 12/23, 01/25
Timeline
School Social Worker
Esperanza Cyber Charter School
09.2021 - Current
The Permanency Services Program Coordinator
Bethanna Christian Services
08.2020 - 09.2021
Foster Care Supervisor
JEWISH FAMILY AND CHILDREN'S SERVICES
01.2017 - 08.2020
Foster Care Supervisor
WORDSWORTH ACADEMY
07.2014 - 12.2016
Refugee Education Coordinator
HIAS COUNCIL MIGRATION SERVICES
05.2013 - 07.2014
Refugee Education Coordinator
HIAS Pennsylvania
05.2013 - 07.2014
School Social Worker
Grover Washington, Jr. Middle School
08.2012 - 05.2013
Behavioral Analyst
Elwyn, Inc.
06.2011 - 05.2013
Behavioral Specialist
Elwyn Pennsylvania
06.2011 - 05.2013
- Pennsylvania Licensed Social Worker (L.S.W), 06/24, 02/25
- LMSW-Delaware, 12/23, 01/25
Master of Science - Business Leadership
Concordia College
Training program in Supervisor -
UNIVERSITY OF PITTSBURGH, Department of Human Service
Master of Social Work - Communities Policies, Children & Families
TEMPLE UNIVERSITY
Bachelor of Science - Biblical Studies & Social Work
CAIRN UNIVERSITY
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