Decoda Muller
Memphis,TN
Summary
Ranger with over 6 years in managing administrative duties such as payments, camping registrations and guided tours. Accomplished manager of Visitor Center duties such as directing patrons, gift shop merchandising, and contacting contractors. Skilled operator of utility vehicles such as trucks, UTVs, riding mowers, and boats (less skilled in boats). Experienced with promoting park patron satisfaction and safety. Seasoned user of land navigation techniques and safe wildlife handling. Worked in multiple seasons and successfully met public safety, education and security challenges. Friendly and outgoing Park Ranger offering proven history of dedication to park safety and visitor satisfaction. Well-versed in leading guided tours and performing law enforcement functions to promote safety and wellness for all park attendees.
Overview
14
14
years of professional experience
1
1
Certification
Work History
TN State Park Ranger 2
TDEC/TN State Parks
04.2019 - Current
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Educated visitors on area wildlife and regional history during tours and presentations.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Organized and presented regional history lectures and presentations for children and adults.
- Evaluated reports on special permit requests, scenic easement and park visitation.
- Trained on fire protection, containment procedures.
- Drafted detailed operations plans for resource management and staffing priorities based on seasonal changes and manning requirements.
- Guided tours for park visitors with focus on informative and safe visits.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Distributed park and trail maps, provided park information, and answered customer service questions.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
- Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
Programming Clerk 2
TDEC/TN State Parks
10.2016 - 04.2019
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Focused on increasing school visitation to the park.
- Provided Park Ranger quality programs to visitors regarding regional culture and native animals and habitats.
Medical Assistant and C-Arm Operator
Medical Education And Research Institute
08.2015 - 11.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepped cadavers for both training programs and experimental surgery trials.
- Directed surgeons and students to labs, fielded questions and prepared for surgeries.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected and documented patient medical information such as blood pressure and weight.
- Operated a C-Arm, a mobile x-ray unit, during surgeries.
- Verified appropriate lab couriers picked up collected lab specimens.
- Ordered and prepared reagents and supplies.
- This was a part time, second job.
Seasonal Interpretive Recreator
TDEC/TN State Parks
05.2016 - 10.2016
- Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits and hands-on workshops.
- Planned activities like nature hikes to educate children and adults about issues facing local habitats.
- Provided age-appropriate interpretive programs for children enrolled in day camps and nature education programs.
- Planned highly engaging outdoor recreation and environment education programs for on-site and off-site delivery.
- Promoted conservation strategies to different community and youth groups.
- Compiled and maintained official park photographic and information files.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Animal Care Specialist
Brown Dog Lodge
09.2014 - 05.2016
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained and broke up fights between animals safely.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Tutor, Honors and Athletic Students
University Of Memphis
08.2012 - 08.2014
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Drilled students on subject matter and used flashcards and writing techniques to improve recall.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Organized group tutoring sessions to help students struggling in similar areas.
- Tutored struggling, average and advanced students in various course materials.
- Worked with students in classrooms or home environments to provide educational support.
- Helped students prepare for routine and standardized tests and college entrance exams.
- Met with students and discussed educational goals and expectations.
- Supported students with helpful study habits and exam strategies.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
Server
Perkins Restaurant And Bakery
05.2012 - 08.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Organic Farm Farmhand
Windermere Farms And Apiaries
06.2011 - 08.2011
- Performed repairs and preventive maintenance on equipment and property.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Picked, cleaned, and prepped several crops for sale at the local farmer's market.
Sales Representative
Vector Marketing
06.2010 - 08.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Cold-called leads and closed large number of new sales over several months.
- Expanded customer base and boosted profit within product line.
Education
High School Diploma -
Bartlett High School
BartlettBachelor of Science - Biology
University of Memphis
Memphis, TN08.2014
Skills
- Critical Thinking
- Park Supervision
- Boating Safety
- Park Equipment Maintenance
- Visitor Relations
- Guided Park Tours
- Park Regulations and Safety
- Cultural Resource Monitoring
- Incident Reports
- Green Energy
- Basic Carpentry
- Campground Regulations
- Visitor Assistance
Certification
I have several certifications, but three may be pertinent to this position:
- Certified Aquatics Facility Operator
- Certified Swimming Pool Operator
- S-212 Wildland Fire Chain Saws
Timeline
TN State Park Ranger 2
TDEC/TN State Parks
04.2019 - Current
Programming Clerk 2
TDEC/TN State Parks
10.2016 - 04.2019
Seasonal Interpretive Recreator
TDEC/TN State Parks
05.2016 - 10.2016
Medical Assistant and C-Arm Operator
Medical Education And Research Institute
08.2015 - 11.2017
Animal Care Specialist
Brown Dog Lodge
09.2014 - 05.2016
Tutor, Honors and Athletic Students
University Of Memphis
08.2012 - 08.2014
Server
Perkins Restaurant And Bakery
05.2012 - 08.2013
Organic Farm Farmhand
Windermere Farms And Apiaries
06.2011 - 08.2011
Sales Representative
Vector Marketing
06.2010 - 08.2010
High School Diploma -
Bartlett High School
Bachelor of Science - Biology
University of Memphis