DeConda Smith
Summary
As an experienced Supervisor leads team members to complete jobs on time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
18
18
years of professional experience
Work History
Supervisor Customer Service
USPS
08.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Mail Carrier
USPS
12.2006 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail in mail truck to residences and businesses, delivering to 520 customers daily.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Supported USPS sustainability initiatives by recycling undeliverable mail and disposing of waste materials properly.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Education
No Degree - Business Administration And Management
Virginia University of Lynchburg
Lynchburg, VA01.2021
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Business Administration
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Supervisor Customer Service
USPS
08.2017 - Current
Mail Carrier
USPS
12.2006 - Current
No Degree - Business Administration And Management
Virginia University of Lynchburg