Decora Harris-Nivens
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
General Office Cleaner
The Budd Group
11.2023 - Current
- Increased employee satisfaction with well-maintained restrooms, including replenishing supplies as needed.
- Ensured a safe workspace by addressing spills and hazards promptly.
- Assisted with setting up meeting rooms for conferences or events, ensuring a clean and inviting space for attendees.
- Demonstrated flexibility in adapting to changing office needs, such as rearranging cleaning schedules to accommodate special events or projects.
- Assisted in training new hires on proper cleaning techniques and company policies related to general office maintenance .
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
Room Inspector
Marriott by Courtyard
10.2022 - 05.2023
- Collaborated with various team members to meet guests' requests.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Upheld high standards of safety compliance by regularly reviewing emergency procedures during training sessions.
- Maintained records in property management system for room inspections.
Data Entry/Front Desk Receptionist
WSFCS Maintenance Division
09.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Tracked important information in FMX systems; spreadsheets and ran reports or generated graphs using data.
Associate Sales Manager
Life Storage
03.2021 - 12.2022
- Leveraged data-driven insights optimize sales strategies effectively target high-value prospects aligned with company''s growth objectives.
- Continuously enhanced product knowledge staying updated latest industry developments trends facilitated persuasive presentations prospects/customers alike.
- Boosted sales performance by implementing effective strategies and fostering strong client relationships.
- Enhanced brand visibility by representing the company at industry events and trade shows, showcasing products/services to potential customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Office Manager
Nivens Transportation
10.2019 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Understand and comply with DOT and FMCSA laws and regulations
- Set daily truck schedules for customers
- Use ELD system for daily routes and deliveries.
- Inspected product load for accuracy
- Posting all daily and monthly expense transactions
- Balancing all yearly expense reports
Night Auditor
HomeTowne Studios
01.2016 - 10.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Hotel Front Desk Manager
Winston-Salem Hotel & Spa
01.2011 - 10.2016
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
Office Manager's Assistant
Golden State Insurance
06.2005 - 11.2010
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Balance daily and all monthly bank reconciliation record
- Data entry for all agency and all new clients
Education
Associate of Applied Science - Medical Administrative Assist
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2018
Skills
- Leadership
- Communication
- Problem solving
- Time management
- Interpersonal communication
- Data analysis
- Teamwork
- Computer literacy
- Organization
- Customer service
- Adaptability
Languages
English
Full Professional
Timeline
General Office Cleaner
The Budd Group
11.2023 - Current
Room Inspector
Marriott by Courtyard
10.2022 - 05.2023
Data Entry/Front Desk Receptionist
WSFCS Maintenance Division
09.2022 - 05.2023
Associate Sales Manager
Life Storage
03.2021 - 12.2022
Office Manager
Nivens Transportation
10.2019 - 05.2021
Night Auditor
HomeTowne Studios
01.2016 - 10.2019
Hotel Front Desk Manager
Winston-Salem Hotel & Spa
01.2011 - 10.2016
Office Manager's Assistant
Golden State Insurance
06.2005 - 11.2010
Associate of Applied Science - Medical Administrative Assist
Ultimate Medical Academy - Clearwater