Decora Harris-Nivens
Winston-Salem,NC
Summary
Dynamic Night Auditor with a strong work ethic and proven problem-solving skills at Marriott Courtyard Downtown. Expert in generating accurate night audit reports and balancing transactions, enhancing guest satisfaction through efficient check-in/check-out processes. Recognized for streamlining operations and fostering teamwork, ensuring a seamless experience for all guests.
Overview
4
4
years of professional experience
Work History
Night Auditor
Marriott Courtyard Downtown
05.2025 - Current
- Processed nightly financial transactions and reconciled discrepancies efficiently.
- Managed guest check-ins and check-outs, ensuring a smooth experience.
- Prepared daily revenue reports, highlighting key financial data for management.
- Monitored hotel security systems, responding promptly to any incidents.
- Resolved guest complaints effectively, enhancing overall satisfaction levels.
- Implemented efficient cash handling procedures, reducing errors in transactions.
- Maintained cleanliness and organization of front desk area to ensure professionalism.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Receptionist Administrator
WSFCS Maintenance Department
10.2022 - 12.2022
- Greeted visitors and directed them to appropriate personnel, ensuring positive first impressions.
- Managed incoming calls, efficiently routing inquiries to relevant departments.
- Maintained organized filing system for departmental documents, improving retrieval efficiency.
- Scheduled appointments and meetings for maintenance staff, optimizing time management.
- Maintained organized appointment schedules, ensuring efficient use of office time.
- Supported administrative tasks, including filing and data entry, enhancing overall office efficiency.
- Utilized scheduling software for coordinating meetings and appointments effectively.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Night Audit Clerk
Springhill Suites By Marriott
12.2021 - 12.2022
- Completed nightly audits to ensure accurate financial reporting and compliance with company policies.
- Processed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
- Managed cash handling procedures, ensuring secure transactions and balanced cash drawers.
- Coordinated with housekeeping to maintain room inventory accuracy for smooth operations.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and repeat business.
- Generated daily reports summarizing occupancy rates, revenue statistics, and operational issues for management review.
- Monitored security systems and conducted property walk-throughs to ensure safety standards were met.
- Streamlined check-in and check-out processes for guests, resulting in shorter wait times and increased efficiency.
- Aided in reducing accounting errors by meticulously auditing invoices, receipts, and other financial documents as part of the nightly reconciliation process.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL06-2016
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Punctual and dependable
- End-of-day processes
- Balancing transactions
- Generating reports
- Teamwork and collaboration
- Decision-making
- Guest services
- Reservations
- Account balancing
- Guest relations
- Time management
Account reconciliation
Posting charges
Credit and cash payments
Auditing techniques
Recordkeeping
File organization
Multi-line phone operation
Payment collection
Document scanning and digitization
Appointment scheduling
Reception area maintenance
Scheduling appointments
Meeting support
Expense tracking
Project coordination
Fee collection
Document retrieval
Travel arrangements
Call handling
Visitor assistance
Phone and email etiquette
Data entry
Microsoft office
Administration and operations
Customer service management
Documentation and recordkeeping
Strategic planning
Database administration
Bookkeeping
Accounts payable and receivable
Timeline
Night Auditor
Marriott Courtyard Downtown
05.2025 - Current
Receptionist Administrator
WSFCS Maintenance Department
10.2022 - 12.2022
Night Audit Clerk
Springhill Suites By Marriott
12.2021 - 12.2022
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy