Decorian Ward
Albany,GA
Summary
Experienced with Medicare insurance policy management and client services. Utilizes strong analytical skills to assess client needs and recommend appropriate coverage. Knowledge of regulatory requirements and consistent track record of positive client feedback.
Professional with strong background in Medicare insurance, adept at navigating complex regulations and providing tailored solutions for clients. Proven track record in building collaborative teams, driving positive outcomes, and adapting to changing needs. Possesses key skills in customer service, policy analysis, and communication, ensuring high satisfaction and compliance. Reliable, results-focused, and well-prepared to make significant impact in this role.
Overview
16
16
years of professional experience
Work History
Insurance Claims Specialist
Elevance Health
08.2025 - Current
- Conducted comprehensive market research to identify trends and opportunities in Medicare insurance plans.
- Collaborated with team members to develop effective sales strategies that enhanced client engagement and retention.
- Provided personalized consultation services to clients, ensuring understanding of Medicare options and benefits.
- Assisted clients with the policy enrollment process, ensuring compliance with regulatory guidelines.
- Utilized CRM systems to effectively manage client information and track interactions for improved service delivery.
- Delivered training sessions for new agents on Medicare policies and customer service best practices.
- Managed approximately 30 incoming calls, emails and faxes per day from customers. Managed claims processing support, addressing client inquiries and facilitating timely resolution of issues.
- Participated in community outreach programs to educate seniors about Medicare insurance options and benefits.
- Maintained up-to-date knowledge of changes in Medicare regulations and policies to provide accurate information.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service.
CONCIERGE REPRESENTATIVE
Medwatch Insurance
04.2023 - 08.2025
- Achieved recognition as 'Employee of the Month' for outstanding service
- Streamlined booking processes, increasing efficiency by 25%
- Delivered exceptional customer service, boosting client satisfaction by 30%
- Utilized CRM tools to track guest preferences, personalizing services
- Coordinated events, driving repeat business and referrals
- Provided personalized concierge services, ensuring client needs were met efficiently and effectively.
- Coordinated and managed travel arrangements, including transportation and accommodations for guests.
- Executed event planning, overseeing logistics and vendor communications for successful gatherings.
- Developed and implemented feedback systems to improve service quality based on guest input.
- Assisted guests with inquiries and requests, ensuring prompt and courteous service.
- Trained and mentored new team members on best practices for concierge services.
CUSTOMER SERVICE REPRESENTATIVE
CorroHealth Appeals and Denials
08.2020 - 04.2023
- Upsold products, increasing sales revenue by 25% quarterly
- Resolved inquiries swiftly, reducing response time by 40%
- Implemented feedback systems, improving service quality by 20%
- Developed strong customer relationships, fostering loyalty and retention
- Achieved 'Employee of the Month' for outstanding service excellence
TECHNICAL SUPPORT MANAGER
Apple
10.2013 - 06.2020
- Led a team to achieve 95% customer satisfaction ratings
- Increased team productivity through effective resource allocation
- Fostered a customer-centric culture, enhancing loyalty and retention
- Analyzed support metrics, driving continuous improvement initiatives
- Achieved cost savings of 20% through process optimization
INSURANCE REPRESENTATIVE
Change Healthcare
07.2010 - 08.2013
- Streamlined policy processes, enhancing efficiency and client experience
- Provided exceptional customer service, leading to high retention rates
- Developed tailored insurance solutions, boosting client satisfaction rates
- Conducted market analysis to identify new sales opportunities
- Managed approximately 65 incoming calls, emails and faxes per day from customers.
Education
High School Diploma - General Studies
Albany High School
Albany, Ga01.2010
Skills
Team Player
- Fast Learner
- Time Management
- Goal oriented
- Product presentation
- Social media marketing
- Policy analysis
- Cold calling
- Prospecting techniques
- Medicare
- Insurance terminology
- Enrollment processing
Hobbies and interest
I enjoy reading and traveling.
Timeline
Insurance Claims Specialist
Elevance Health
08.2025 - Current
CONCIERGE REPRESENTATIVE
Medwatch Insurance
04.2023 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE
CorroHealth Appeals and Denials
08.2020 - 04.2023
TECHNICAL SUPPORT MANAGER
Apple
10.2013 - 06.2020
INSURANCE REPRESENTATIVE
Change Healthcare
07.2010 - 08.2013
High School Diploma - General Studies
Albany High School