Decoriyae Myles
Gardendale,AL
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, process optimization, and maintaining professionalism under pressure. Skilled in complaint resolution and Microsoft Excel. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing business.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Regions Operational Center
Hoover, Ala
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Teleperformance - Remote
Gardendale, AL
03.2021 - 03.2023
- Provided primary customer support to internal and external customers.
- Responded to customer requests offering excellent support and tailored recommendations to address customer needs.
- Developed and updated databases to handle customer data.
- Exhibited high energy and professionalism when dealing with customers and staff.
Concierge
Embassy Suites by Hilton - Birmingham
Birmingham, AL
04.2020 - 05.2021
- Remedied issues quickly and efficiently through active listening, conflict resolution, and dynamic communication skills.
- Upheld hotel policies and procedures, by providing high levels of customer service.
- Provided accurate information regarding local attractions, restaurants, and activities.
- Greeted customers upon arrival by providing warm welcome.
- Trained staff in delivering top quality hotel services in alignment with hotel reputation and mission statement.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
Dispatcher/Clerk
Capstone Logistics LLC.
Birmingham, AL
08.2017 - 10.2019
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Office Assistant/Receptionist
Core Focus Personnel
McCalla, AL
08.2014 - 12.2017
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters to appropriate staff.
- Prepared and edited documents to produce precise, accurate, and professional communications.
- Maintained and updated office records, both digital and physical.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Bessemer City High School
Bessemer, AL05-2015
Skills
- Account updating
- Paperwork Processing
- Product Knowledge
- Data Collection
- Information Security
- Data Entry
- Appointment Scheduling
- Complaint resolution
- Microsoft Excel
- Call Management
- Call center experience
- Sales expertise
- Technical Support
Timeline
Customer Service Representative
Regions Operational Center
03.2023 - Current
Customer Service Representative
Teleperformance - Remote
03.2021 - 03.2023
Concierge
Embassy Suites by Hilton - Birmingham
04.2020 - 05.2021
Dispatcher/Clerk
Capstone Logistics LLC.
08.2017 - 10.2019
Office Assistant/Receptionist
Core Focus Personnel
08.2014 - 12.2017
High School Diploma -
Bessemer City High School
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