Decynthian Champagne

Answering phone calls include designing marketing strategies, assessing customer needs, selling appropriate insurance plans, collecting client information, preparing reports, and maintaining records.

• Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
• Listen to and appropriately escalate customer concerns to management with a positive attitude.
• Manage lane according to service standards.
• Inform customers of specials and promotions as requested by company or store management
• Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Assist in training new cashiers.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• Perform other job-related duties as assigned.

• redirecting customers when necessary
• tracking inventory to order new supplies
• maintaining equipment and supplies within the office
• Clerical support: Photocopying, filing, faxing, emailing, and answering phones
• Administrative functions: Linehaul, quality assurance, customer service, and records management
• Data entry: Reviewing, researching, and entering data into systems
• Reporting: Compiling data and providing reports to management
• Customer service: Receiving, solving, and escalating customer inquiries and issues
• Quality assurance: Performing address searches and corrections to ensure packages are in good condition for delivery
• Workflow: Prioritizing workflow to maximize the number of packages that can be delivered on the same day
• Hazardous materials: Inspecting and handling hazardous material damages as per policy
• Lost packages: Researching missing packages and compiling information on disputed deliveries for management review
• Loss and damage claims: Reviewing and trending loss and damaged claims to identify improperly charged claims

• Loading and unloading: Safely and efficiently loading and unloading packages from delivery vehicles and within the warehouse
• Sorting: Sorting packages and stacking them on pallets
• Scanning: Using scanners to prepare packages for delivery
• Packing: Making sure packages are properly packed and confirming packaging labels
• Using tools: Using common warehouse tools like pallet jacks, dollies, and conveyor systems
• Following instructions: Following written and verbal instructions from the warehouse manager
• Reporting issues: Reporting any issues to the warehouse manager

• Unload trucks
• Sort products in the backroom
• Stock products on shelves
• Ensure aisles are neat and area is clean
• Engage vendors and drivers with a positive attitude
• Greet customers and answer their questions

* For a complete list of duties and responsibilities, please see the actual job description.

• Serve as the front desk assistant and primary greeter when guests enter the suite area.
• Perform various office duties, including processing mail, managing inventory and answering phone calls.
• Assist with preparation for meetings and events.