Nicole (Nikki) Voiles
Jamestown,TN
Summary
Dynamic LPN with proven expertise in geriatric nursing and compassionate care, demonstrated during tenure at Signature Healthcare. Excelled in patient education and medication administration, enhancing patient outcomes and satisfaction. Skilled in EMR/EHR and adept at multitasking, consistently prioritized patient needs effectively. Achieved a significant reduction in hospital readmissions through meticulous care and timely interventions.
Overview
12
12
years of professional experience
Work History
LPN
Sewell Family Practice
08.2021 - Current
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Participated in ongoing professional development opportunities to stay current on best practices and advancements within the nursing field.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient histories, complaints, and current symptoms.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Administered medications and injections to patients.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Inserted IVs, and performed EKGs
- Cared for wounds, provided treatments, and assisted with procedures.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Used Benchmark to maintain patient medical records, accurately recording vital statistics, medical histories, vital statistics and test results.
- Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
- Maintained accurate documentation of patient encounters using electronic medical records systems, ensuring compliance with regulatory requirements and confidentiality standards.
- Administered immunizations to patients to prevent disease.
- Established trust with vulnerable populations such as elderly or low-income patients, providing compassionate care that addressed their unique challenges.
- Assisted in the training and mentoring of new nursing staff members as they joined the primary care team.
- Collaborated with interdisciplinary healthcare teams to optimize patient care and ensure continuity throughout their medical journey.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Educated patients on medication management to ensure proper adherence and minimize potential adverse effects.
- Handled patient pharmacy needs by phoning in prescriptions to patients' preferred pharmacies.
- Evaluated patient needs during triage to prioritize cases based on urgency, ensuring timely treatment for all individuals seeking care.
- Enhanced patient satisfaction through the development of strong rapport and effective communication skills.
- Called patients to share lab results and discuss physician orders.
Network Marketing Professional
Self Employed
12.2012 - 08.2022
- Implemented data-driven approaches for measuring campaign performance, enabling informed decision-making for future initiatives.
- Negotiated favorable contracts with vendors and suppliers, reducing overall marketing expenses without sacrificing quality.
- Delivered engaging presentations at industry conferences, showcasing the company''s products and services effectively.
- Developed and executed successful marketing campaigns, resulting in increased sales and brand exposure.
- Exceeded sales targets consistently through proactive prospecting techniques and persuasive presentation skills.
- Streamlined communication channels for improved collaboration among team members.
- Mentored new team members on network marketing best practices, contributing to their rapid skill development.
- Collaborated with cross-functional teams to develop innovative marketing materials that resonated with target audiences.
- Championed ongoing optimization of team workflows by identifying areas of improvement and proposing actionable solutions.
- Established strong relationships with key industry influencers, resulting in valuable partnerships and collaborations.
- Managed a diverse team of network marketing professionals, fostering professional growth and development.
- Crafted compelling product descriptions that accurately conveyed unique selling points while enticing potential customers.
- Organized networking events that facilitated new business connections for both the company and its partners.
- Increased team productivity by implementing efficient network marketing strategies.
- Conducted comprehensive market research to identify target demographics and optimize marketing efforts.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Analyzed industry trends and benchmarked competitors to inform marketing strategies.
- Created and launched campaigns across digital and traditional channels to drive sales.
- Conducted market research and analysis to identify consumer trends and preferences.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Consulted with businesses to supply accurate product and service information.
LPN
Signature Healthcare
10.2020 - 08.2021
- Participated in continuous education initiatives to stay current on best practices in geriatric nursing care.
- Managed the timely administration of medications, vaccinations, and other prescribed treatments to ensure optimal patient outcomes.
- Reduced hospital readmissions through close monitoring of patients and timely intervention in case of complications.
- Provided emotional support to patients and their families during end-of-life care, facilitating a dignified transition for all parties involved.
- Assisted physicians with diagnostic procedures and treatment interventions specific to the needs of geriatric patients.
- Enhanced patient care by providing comprehensive assessments and followed individualized care plans.
- Safeguarded patient confidentiality by diligently adhering to HIPAA regulations and upholding professional ethics.
- Mentored new nurses on the team, fostering a supportive learning environment while promoting adherence to established protocols.
- Promoted a positive healing environment by implementing evidence-based nursing practices and maintaining open communication with patients and their families.
- Streamlined medication administration processes, ensuring accuracy and adherence to physician orders.
- Managed complex medical conditions such as dementia, diabetes, Parkinson''s disease, and cardiovascular disorders among elderly residents within the facility.
- Coordinated discharge planning efforts, ensuring seamless transitions from the nursing home setting to home or other facilities as needed.
- Provided skilled nursing care to patients with challenging behavioral symptoms related to cognitive decline, utilizing non-pharmacological interventions and collaborating with interdisciplinary team members for effective management.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Recorded details regarding therapies to keep patient charts updated.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Education
Licensed Practical Nurse - LPN
Tennessee College of Applied Technology - Crossville
Crossville, TN08.2020
Associate of Applied Science - Business Management
Roane State Community College
Harriman, TN05.2011
Skills
- Medical Documentation
- Geriatric Nursing
- Compassionate Care
- End of life care
- Vital signs monitoring
- Catheter Care
- Diabetes management
- Wound Care
- Immunization Administration
- Physical Assessment
- Vital signs
- Patient Management
- Medication Administration
- Pediatric Care
- Pulse oximetry tracking
- Preventive Care
- Medical Records Management
- Emergency Response
- Clinical judgment
- HIPAA Compliance
- Clinical Documentation
- Family Communication
- EMR / EHR
- Breathing Treatments
- Patient Charting
- Self Motivation
- Adaptable and Flexible
- Critical Thinking
- Multitasking
- Time management abilities
- Dementia Knowledge and Care
- Patient Education
- Problem-solving abilities
- Time Management
Timeline
LPN
Sewell Family Practice
08.2021 - Current
LPN
Signature Healthcare
10.2020 - 08.2021
Network Marketing Professional
Self Employed
12.2012 - 08.2022
Licensed Practical Nurse - LPN
Tennessee College of Applied Technology - Crossville
Associate of Applied Science - Business Management
Roane State Community College
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