DELORIS HAMN
Dale City,VA
Summary
- Hardworking and experienced Fast Food Manager with 28 years of experience in managing quick food service restaurants.
- Proven track record in maintaining a safe and clean environment, leading teams, and exceeding customer expectations.
- Skilled in cash and food handling, shift management, employee training, and customer service.
- Possesses certifications in Lift Truck Certification and ServSafe.
- Willing to do learn different careers Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sales Associate
Dollar General
01.2025 - 04.2025
- Provide excellent customer service, greet and assist customers.
- Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
- Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
- Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.
Shift Leader/Manager
Burger King
02.2017 - 03.2024
- Maintain the store to a safe and clean environment
- Cash and Food Handling
- Open and Close
- Lead the restaurant during shift, deliver superb guest service, and recognize our team members for a job well-done each shift
- Delegate responsibilities to your team of rock stars and ensure they are exceeding the expectations of each guest
Crew Member
McDonald's
04.2013 - 12.2016
- Maintained the kitchen area, preparing food, operating a cash register, running the drive-thru, and keeping the restaurant clean.
- Restocked kitchen supplies including food products and utensils
- Greeted customers upon arrival
- Maintained Driv-thru the last 2 hours of my shift
Crew Member
Wendys
07.2009 - 03.2013
- Maintain the position which is assigned
- Cash and food handling
- Greet customers upon arrival and exiting the building
- Maintain lobby and bathrooms
- Close the store
Key Holder Manager
Dollar Tree
01.2008 - 06.2009
- Maintained the store, stock the store, unload truck, open and close store, count and organize register and bank deposits.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance review employees to identify areas of improvement.
Crew/Manager in Training
Burger King
04.2004 - 08.2007
- Setting shift up for success whether opening, mid or closing shift
- Ability to set goals and convert plans into action
- Perform other related duties as required and assigned.
- Became manager within 3 months after learning aspect of the store
- Open and close the store
Crew Trainer
Wendy's
02.1996 - 06.2003
- Teach new hires how to work each position
- Taking orders
- Prepare and wrap food
- Evaluating employee performance
- Open and close
- Learn all aspects of food safety
Shift Manager
McDonald's
10.1993 - 08.1996
- Maintain and supervise the timely arrival of scheduled employees
- Be aware of unforeseen challenges like scheduling conflicts
- Address customer concerns in reference to products, services rendered or employee interactions
- Establish tasks for employees to ensure
- Stocking supplies and maintain clean restrooms and public spaces
Education
Diploma - Pharmacy Technician
Everest College
Woodbridge, VA03.2015
High school diploma - undefined
Potomac Senior High School
Dumfries, VA06.1989
Skills
- Ability to learn everything Guest services
- Cash handling skills Customer service
- Team player Management skills
- Food Service Cash handling
- Shift Management Employee Training
- Basic computer skills Cash register
- Communication and written skills Communication skills
Certification
ServSafe
Timeline
Sales Associate
Dollar General
01.2025 - 04.2025
Shift Leader/Manager
Burger King
02.2017 - 03.2024
Crew Member
McDonald's
04.2013 - 12.2016
Crew Member
Wendys
07.2009 - 03.2013
Key Holder Manager
Dollar Tree
01.2008 - 06.2009
Crew/Manager in Training
Burger King
04.2004 - 08.2007
Crew Trainer
Wendy's
02.1996 - 06.2003
Shift Manager
McDonald's
10.1993 - 08.1996
Diploma - Pharmacy Technician
Everest College
High school diploma - undefined
Potomac Senior High School