Deddrick Head
Peachtree Corners,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Client Site Recruiting Manager
Manpower Group
09.2023 - Current
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
- Increased employee retention rates by designing comprehensive onboarding programs for new hires.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Optimized applicant tracking system to streamline recruitment workflow, resulting in improved productivity levels.
Business Account Manager
BlazerWorks
02.2023 - 09.2023
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Facilitated business by implementing practical networking techniques.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified potential risks associated with client accounts, implementing mitigation strategies as needed.
Claims Specialist
State Farm Insurance
03.2022 - 02.2023
- Applying knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, & damages
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
ECommerce & Operations Manager
Hollander Sleep & Décor Products
02.2021 - 11.2021
- Managed budget allocation across various e-commerce functions, ensuring optimal resource utilization for maximum ROI.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborate in IT integration of systems aligning to business needs of ecommerce and inventory feed compatibilities
- Proven ability to develop and implement creative solutions to complex problems, and demonstrated creativity and resourcefulness through development of innovative solutions.
- To include updating dashboards (data), and other data driven programs to increase OTD %
- Stakeholder in eCommerce in aligning with business partners resolving issues, optimizing process and flow, and ensuring complete internal and customer success metrics.
Training Operations Supervisor
C&S Wholesale Grocers
12.2019 - 02.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within organization.
- Leverage data to analyze and assess impact of training and development programs and then act as necessary for improvements
- Identify training needs and recommend appropriate solutions, through data analysis and by observing trainers, trainees, and on-site Leadership
Warehouse Operations Supervisor
American Textile Company
11.2015 - 12.2019
- Reduced order processing time by optimizing workflows and training staff on best practices.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Mentored new employees in warehouse operations, fostering supportive learning environment that promoted growth.
- Utilized data-driven decision-making to identify areas for improvement within warehouse operation process flowchart.
- Ensured compliance with federal regulations governing warehousing and distribution industry by staying updated on relevant laws and policies.
Sales Support Manager
Dillard’s
07.2013 - 11.2015
- Developed comprehensive training materials and conducted workshops to improve skills and knowledge of sales support staff.
- Increased sales revenue by implementing effective support strategies and streamlining processes for sales team.
- Managed high-performing sales support team, providing guidance, mentorship, and performance evaluations to drive success.
- Established strong relationships with key clients by regularly conducting business reviews and ensuring their needs were met throughout their customer journey.
- Spearheaded successful CRM system migration project that improved data accuracy, reporting capabilities, and overall efficiency within department.
- Championed adoption of new technology tools within department to streamline communication and enhance overall productivity.
Education
Management Specialist - Business Management
Southern Regional Technical College
Tifton, GA05.2019
BBA - Business Management
Savannah State University
Savannah, GA06.2012
High School Diploma -
Colquitt County High School
Moultrie05.2008
Skills
- Proficient in Oracle, Workday, UltiPro, ADP, Bullhorn, and SAP
- Employee Training and Development
- Operations Management
- Workforce improvements
- Time Management
- Talent Acquisition
- Continuous Improvement
- Data Analytics
- Service Delivery Optimization
- Process Implementation
- Coaching and Mentoring
- Leadership Training and Development
Accomplishments
- Top performing manager for on-time shipping with a 32% increase in the first 3 months of employment as eCommerce & Operations Manager.
- Achieving the most improved graduation rate of 28% in the first and second quarter during the “One Westfield Initiative.”
- 3-time “Employee of the Year” receiving recognition for process improvement initiatives that focus on the employee relations, 5-S module project, and SOP reform.
- Top performing team in case output by shift within an 8-hour day and maximizing the headcount based on labor cost.
- Top performing manager for zero OSHA incidents for 4 years in the outbound department. This resulted in reducing workers’ compensation claims for the company by 24% per facility goals YOY.
Timeline
Client Site Recruiting Manager
Manpower Group
09.2023 - Current
Business Account Manager
BlazerWorks
02.2023 - 09.2023
Claims Specialist
State Farm Insurance
03.2022 - 02.2023
ECommerce & Operations Manager
Hollander Sleep & Décor Products
02.2021 - 11.2021
Training Operations Supervisor
C&S Wholesale Grocers
12.2019 - 02.2021
Warehouse Operations Supervisor
American Textile Company
11.2015 - 12.2019
Sales Support Manager
Dillard’s
07.2013 - 11.2015
Management Specialist - Business Management
Southern Regional Technical College
BBA - Business Management
Savannah State University
High School Diploma -
Colquitt County High School
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