DEDE K MULAMBA
Normal,IL
Summary
Basic knowledge on managing all aspects of Construction project including Initial design, Submittal bids folder, Estimating and job Costing, Construction Planning, Scheduling, Budget analysis and Overseeing field operation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Agiliti Health
Bloomington, IL
05.2024 - Current
- Diagnosed and resolved customer inquiries to enhance satisfaction and retention.
- Managed equipment repairs and maintenance schedules to ensure optimal functionality.
- Collaborated with cross-functional teams to streamline service processes and improve efficiency.
- Trained new technicians on company policies, procedures, and best practices for customer service.
- Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
- Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
- Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.
Operations /Manufacturing Technician
Rivian Automotive
06.2023 - Current
- Develop inspection methods to analyze product and process quality
- Improve product/process quality by defining/implementing recommendation for change
- Work together with relevant teams and department to improve products process.
- Ensure products/process adhere to company and industry quality standards.
- Monitor and steer systematics problems through operations system.
- Formulate a strategic plan to increase productivity in the business.
- Document results and finding after inspections are carried out.
- Implement a working system to ensure conformity and accuracy in the production process.
- Hands-n role focused on diagnosing, disassembling, repairing, and reassembling electric Drive Units component to meet factory specifications.
Trimmer/Inspector
Bridgestone Americas off Road
11.2022 - 06.2023
- Responsible for the quality assurance of finished tires, ensuring they meet company and industry standards before shipment.
- Checking, testing, and inspecting finished tires for blemishes, defects and quality issues.
- utilizing tools such as inspection stand, trim knives, doper blemish painters, and identification stamps to prepare tires for final approval.
- Recording daily production activities, including any defects found, and notifying appropriate personnel for repairs before shipping.
Equipment Operator I
Taylor Communications, SCS
06.2022 - 09.2022
- Read And Understand a job ticket to ensure the correct product is produced according to specs
- Manage workflow effectively to ensure deadlines are met.
- Operate multiple variables off finishing equipment and perform setups according to client’s specs
- Visually inspect product throughout the run for quality checks.
- Inspect finished product for quality and accuracy
- Perform and document QA checks every 15 minutes throughout run to improve efficiency
Building Service Worker
Illinois State University
10.2020 - 08.2022
- Learning cleaning procedures, sanitize and disinfect all designated interior and exterior spaces to set standard and procedures.
- Operate equipment according to manufacturer’s specification, in accordance with on the job training.
- Work in a safe manner in accordance with applicable local, state, federal and University safety and Health recommendations and regulations.
- Follow the cleaning procedures per space type as listed with the Building Service Worker training manual in order to provide consistent cleaning campus.
Machine Operator
Flexitech Inc
Bloomington, IL
06.2019 - 04.2020
- Examined first work completed to ensure conformance to specification using tools measure
- Entered data on the computer to check parts number completed
- Insured all breaks hoses are inspected, tested to meet all standard requirement
- As a cell team leader, we increased production efficiency by 25% to meet the deadlines.
Summer Intern
AL Kerr Construction
Shirley, IL
05.2017 - 08.2018
- Assisted in the Contract preparation for all customers
- Applied exterior and interior remodeling for residential projects and sanitary directives
- Managed and maintained accurate reports to achieve profitable goals.
Dietary-Aide
Heritage Health Therapy and Senior Care
01.2010 - 08.2016
- Preparing meals, snacks and beverages following specifics procedures
- Serving meals, ensuring food safety and hygiene procedures are followed at all the times.
- Taking inventory of kitchen supplies and food items.
- Setting up and taking down dining room areas and assisting with kitchen maintenance and general cleaning and tracking expenses.
Education
B.S - Construction Management
Illinois State University
05-2019
Associates Degree of Applied Science - undefined
Heartland Community College
05-2015
Skills
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to follow verbal and written instructions
- Detailed oriented and demonstrated excellent customer service skill
- Safety minded
- Positive attitude and self-motivation
- Ability to operate a forklift machine, warehouse experience and Quality inspection
- Versed in Microsoft windows, Excel, Outlook, Power Point, Microsoft Visio, Microsoft Project, Quick Bid, On-screen takeoff, Auto-Cad, Sketchup Pro, BIM, Revit, Navis Work, Rs Means, Internet and E-mail
- Take some technology classes in college
Accomplishments
- Member of Illinois State University Alumni since 2019.
- OSHA: 30-Hour Construction Safety and health Licensed.
Certification
- Licensed 30-hour Construction Safety and Health
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service Technician
Agiliti Health
05.2024 - Current
Operations /Manufacturing Technician
Rivian Automotive
06.2023 - Current
Trimmer/Inspector
Bridgestone Americas off Road
11.2022 - 06.2023
Equipment Operator I
Taylor Communications, SCS
06.2022 - 09.2022
Building Service Worker
Illinois State University
10.2020 - 08.2022
Machine Operator
Flexitech Inc
06.2019 - 04.2020
Summer Intern
AL Kerr Construction
05.2017 - 08.2018
Dietary-Aide
Heritage Health Therapy and Senior Care
01.2010 - 08.2016
Associates Degree of Applied Science - undefined
Heartland Community College
B.S - Construction Management
Illinois State University