Dede Milon
Winston-Salem,NC
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Precision Concepts
03.2022 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Optimized production scheduling for timely delivery of products, reducing customer complaints.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Improved customer satisfaction rates, addressing pain points in service delivery processes.
Customer Service Manager
NCFI
06.2015 - 03.2022
- Trained new team members on company policies, procedures, and software systems, ensuring seamless integration into the team.
- Managed a team of order entry specialists, providing gu[idance and support as needed while fostering a positive work environment.
- Collaborated with sales, production, and shipping teams to ensure timely delivery of orders and minimize delays.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Developed rapport with customers to encourage repeat business and positive word-of-mouth referrals.
- Collaborated with manufacturing and supply chain management.
- Maintained accurate inventory records, ensuring seamless supply chain management.
- Optimized warehouse space utilization by implementing effective storage solutions for various types of raw materials.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Negotiated favorable contracts with external vendors reducing overall project costs while maintaining high-quality results.
- Established metrics-driven performance management systems to drive accountability and results-oriented behavior among team members.
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Data Entry
- Warehouse Operations
- Stock replenishment
- Team Management
Certification
- CM - Certified Manager Certification
Timeline
Customer Service Manager
Precision Concepts
03.2022 - 10.2023
Customer Service Manager
NCFI
06.2015 - 03.2022
- CM - Certified Manager Certification
Similar Profiles
Dilpreet KaurDilpreet Kaur
Quality Assurance Technician at Precision ConceptsQuality Assurance Technician at Precision Concepts
Courtney FoxCourtney Fox
Project Manager and NPI Coordinator at Precision ConceptsProject Manager and NPI Coordinator at Precision Concepts
Imaze EnabuleleImaze Enabulele
PROCESS TECHNICIAN at Precision Concepts InternationalPROCESS TECHNICIAN at Precision Concepts International