Dedeh Koenig
Minneapolis,MN
Summary
Customer Service Professional with over 5 years of experience in fostering strong customer relationships and delivering effective solutions in fast-paced environments. Proven track record in developing innovative strategies to enhance service delivery and maximize operational efficiency. Strong communication skills and a dedicated work ethic support the ability to adapt and thrive within dynamic teams, aligning with organizational objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CTSS Clinical Trainee
Summer Counseling
, MN
08.2024 - Current
- Provides competent, theory-driven, ethical, and medically necessary skills training to clients.
- Documentation completed within contracted specifications.
- Implement HIPAA-compliant data storage practices consistently.
- Executed duties in alignment with established ethical standards.
- Upheld ethical standards in client interactions.
- Complete all faxing, mailing, and additional paperwork unless assigned to an administrative assistant
Program Coordinator/ Manager
AME Community Services
Buffalo, MN
10.2020 - 01.2024
- Provides leadership qualities that promote positive and professional relations among staff, families and other providers
- Led and facilitated productive team discussions.
- Organized work according to importance, achieving all deadlines.
- Developed, implemented, documented, and continuously evaluated client outcomes.
- Ensured timely scheduling and attendance of medical appointments.
- Facilitated the organization and scheduling of new staff orientation and ongoing in-service training.
Patient Care Technician/ Health Unit Coordinator for PREOP, ECT and PACU
Allina Health Mercy hospital-Unity Campus
, MN
01.2022 - 11.2023
- Manages organization of patient pre-anesthesia screenings.
- Perform measurements in accordance with policy/procedure requirements.
- Performs accurate and timely processing of physician orders
- Complete patient charts, paperwork, and reports accurately and on time.
- Supports patient grooming and hygiene requirements.
- Handles admissions, discharges, and transfers in accordance with system protocols.
Administrative assistant
Monarch Healthcare Management
, MN
07.2021 - 09.2023
- Answer and direct phone calls
- Arranged and coordinated schedules for appointments.
- Prepare and send correspondence including emails, memos, letters, faxes, and forms.
- Prepare scheduled reports consistently.
- Develop and maintain a filing system
- Organized accommodation bookings.
- Submitted and processed expense reports.
- Supplied overall help and guidance to visitors.
- Acted as liaison between internal teams and clients.
Education
Bachelor of Science - Public Health
CONCORDIA UNIVERSITY SAINT PAUL
05.2025
Skills
- Time management
- Multitasking and organization
- Critical thinking
- Customer service
- Documentation and reporting
- Team member support
- Leadership qualities
- Event coordination
- Attention to detail
Certification
- Basic Life Support (BLS)
- Psychological First Aid (PFA)
- CPI certified.
- PCA and CFSS support worker certified.
- CTE Business Management Certified.
References
(Former Coworker) Fayza Akeri: 763-334-9224
(Former Coworker) Charlene Yigan: 612-261-5629
(Former Coworker) Charlotte Tarr: 763-313-7016
Timeline
CTSS Clinical Trainee
Summer Counseling
08.2024 - Current
Patient Care Technician/ Health Unit Coordinator for PREOP, ECT and PACU
Allina Health Mercy hospital-Unity Campus
01.2022 - 11.2023
Administrative assistant
Monarch Healthcare Management
07.2021 - 09.2023
Program Coordinator/ Manager
AME Community Services
10.2020 - 01.2024
Bachelor of Science - Public Health
CONCORDIA UNIVERSITY SAINT PAUL