Dedgra Wingo

• Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
• Set overall vision and provided team leadership.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
• Exercised composure under pressure and in escalated customer service scenarios.
• Measured team performance and reported metrics to leadership team members.

• Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
• Packaged, arranged and labeled ingredient stock, storing at established temperatures.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
• Practiced proper safety and sanitation standards.
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
• Prepared ingredients for menu items.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

• Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
• Handled spills in work and common areas and used proper methods to clean and sanitize each material.
• Sanitized surfaces, equipment and components using chemicals
• Collected, sorted and disposed of garbage and recycling from production work areas.
• Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
• Worked with team members from multiple departments to maintain strict cleanliness standards.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Worked in various positions to gain experience such as dishwasher, server, bartender, and prep cook.

• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Protected materials for transport by correctly packaging products boxes and crates.
• Prepared packages for shipment using tools, semi-automatic equipment and automatic machinery.
• Organized work to meet demanding production goals with success rate.
• Maintained maximum organization and productivity by properly sorting project components on work tables.
• Located and picked merchandise weighing up to pounds to fulfill daily customer orders.
• Promoted delivery efficiency by accurately labeling and organizing containers.
• Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
• Verified contents of inventory loads against shipping papers.
• Took part in all company-offered training sessions, improving and acquiring knowledge needed to operate machine.