Dedra Baker

Work History

Walmart

01.2019 - Current

Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Guided leaders and employees on company policies, programs, benefits and salary administration.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
Organized and led staff orientation programs and training to promote collaboration.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Walmart

04.2013 - 02.2019

Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
Negotiated disputed bills or invoices totaling up to $Amount, achieving successful resolution.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Walmart

03.2012 - 04.2013

Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Increased profit margin Number% through inventory control, cost control and increased route productivity.
Considered and approved policies to support company initiatives and overall performance.
Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Type company.
Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.

Walmart

05.2001 - 03.2012

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.

Walmart

09.1996 - 05.2001

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted in inventory management, contributing to reduction in stock discrepancies.