Dedra Hills
Houston
Summary
Versatile logistics and IT professional with experience in supply chain administration, ocean export, and IT help desk support. Skilled in troubleshooting, customer service, and coordinating international shipments. Hazmat certified and proficient in SAP and Kronos. Demonstrated ability to train new employees and manage billing, documentation, and process improvements across multiple industries.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Procurement Specialist
Rimkus Consulting Group
04.2022 - Current
- Job duties include; ordering equipment for new hires, including software. Installed software applications for new hires on company devices. receiving goods, and processing payments. Resolved client issues by addressing concerns and providing solutions. Freight Forwarders and the Recycling Team, Selected suppliers and negotiated contracts.
- Developed and implemented procurement strategies to optimize vendor relations and negotiation processes.
- Evaluated supplier performance metrics to ensure compliance with company standards and expectations.
- Coordinated cross-functional teams to streamline purchasing procedures and enhance operational efficiency.
IT Help Desk Support
Rimkus Consulting Group
04.2021 - Current
- Answered customer calls, resolving technical issues to enhance user satisfaction
- Remoted into customer laptops to provide real-time support, reducing downtime for end users
- Solved all issues before transferring to higher-level technicians, streamlining support workflow
- Resolved all issues before transferring to higher-level technicians, streamlining support workflow and reducing case escalation
LOD LOGISTICS COORDINATOR
COSCO SHIPPING
07.2019 - 07.2021
- Demonstrated skill in imports and exports, shipping, and receiving via rail and ocean transport, ensuring compliance and efficiency
- Initiated and tracked logistics operations by creating job orders, enhancing workflow accuracy
- Processed billing for all railroads and ocean lines, ensuring timely and accurate invoicing
- Responded to customer inquiries about rail and vessel operations and resolved calls for rail and vessel operations, enhancing customer satisfaction
- Answered and resolved calls for rail and vessel operations, enhancing customer satisfaction
- Revised billing records to reflect changes in job orders billing and canceled job orders as needed, maintaining accurate records
- Managed billing processes for Canadian operations, ensuring compliance with regional requirements
- Trained new employees, boosting team competency and streamlining onboarding process
- Trained all new employees, improving team competency and onboarding efficiency
Ocean Export Agent
DSV
09.2020 - 04.2021
- Specialized in shipping merchandise on behalf of shippers, tracked inland transportation, prepared shipping and export documents, and booked cargo space to ensure timely deliveries.
- Coordinated with freight forwarders to book products for shipping, enhancing logistics coordination.
Supply Chain Administrator/Planning Assistant
SCHLUMBERGER
12.2007 - 06.2017
- Utilized SAP for procurement and inventory management, increasing process efficiency
- Submitted and tracked GRS Is for manufacturing and maintenance, ensuring timely procurement
- Created and tracked memo purchase orders, streamlining purchasing processes
- Processed purchase items for key component parts, maintaining inventory levels
- Reviewed production schedules and specifications to identify requirements, expediting material flow
- Corresponded and communicated with logistics coordinators to resolve supply chain issues
- Reviewed production schedules and specifications to identify requirements, expediting material flow and reducing delays
- Tracked and maintained Fed-Ex/DHL invoices, ensuring accurate billing
- Created Lean Six Sigma 5S Shadow Boards for work stations, enhancing organization and promoting efficiency
- Prepared work order packets, picklists, and pre-job review documentation to facilitate operations
- Collaborated with logistics coordinators to resolve supply chain issues, ensuring timely deliveries and operational continuity
- Completed all tasks related to manufacturing month-end close-out, ensuring accurate reporting
- Submitted monthly counts and meter reads for printers and plotter, supporting asset management
- Processed payroll using Kronos on a weekly basis, ensuring timely compensation
Customer Service Agent
SCHLUMBERGER
01.2006 - 12.2007
- Handled direct sales with freight forwarders, expeditors, shippers, and exporting vendors, enhancing sales opportunities
- Coordinated shipments from international Schlumberger facilities to Ireland, Cameroon, and Switzerland, ensuring on-time delivery
- Prepared purchase orders, invoices, certificates of compliance, and bills of lading for all shipped goods, ensuring documentation accuracy
- Released and coordinated equipment for pickup and delivery, improving logistics operations
- Managed accounting, invoicing, and billing for all customer service transactions, ensuring financial accuracy
- Oversaw all shipping and receiving transactions and documentation with Fed-Ex and DHL, maintaining compliance and efficiency
Education
Business (High school or equivalent) -
LSU
Baton Rouge, LA05-1987
Skills
- Vendor management
- Supply chain
- Logistics
- Contract negotiation
- Freight
- Procurement software
- Lean
- Lean Six Sigma
- Lean principles
- SAP
- Kronos
- Budget management
- Remote desktop support
- Ticketing systems
- Computer literacy
- Computer skills
- Financial reporting
- Microsoft Office
- Data entry
- Shipping Receiving
- Manufacturing
- Supplier evaluation
- Cash handling
- Sales
- Direct sales
- Customer service
- Communication skills
- Organizational skills
- Freight forwarding
- Phone etiquette
- Operational efficiency
- Grammar Experience
- Risk assessment
- Computer proficiency
- Grammar proficiency
- Organizational skills
- ISO 9001
- Data entry
Certification
- Hazmat
- July 2019 to Present
Timeline
Procurement Specialist
Rimkus Consulting Group
04.2022 - Current
IT Help Desk Support
Rimkus Consulting Group
04.2021 - Current
Ocean Export Agent
DSV
09.2020 - 04.2021
LOD LOGISTICS COORDINATOR
COSCO SHIPPING
07.2019 - 07.2021
Supply Chain Administrator/Planning Assistant
SCHLUMBERGER
12.2007 - 06.2017
Customer Service Agent
SCHLUMBERGER
01.2006 - 12.2007
Business (High school or equivalent) -
LSU