Dedri Williams
Fort Lauderdale,FL
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
17
17
years of professional experience
Work History
Corporate Collection Manager
NV5
12.2021 - Current
- Implementing collection policies and procedures to avoid excessive outstanding credit
- Ensuring that company policy on recoveries is followed and that it is in line with state and federal regulations
- Implementing deadlines for invoicing and payment collection
- Negotiating with customers in cases when non-payment occurs
- Preparing monthly feedback reports on payment collections
- Remaining informed of any legislative procedural training regarding debt collection
- Coded and entered at least 300 invoices each day into in-house accounting software
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Supervised staff of collectors, monitoring phone calls and letters
- Researched accounts and completed due diligence to resolve collection problems
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods
- Conducted investigations of customer accounts and payment histories
- Reviewed, researched and corrected discrepancies and customer concerns
- Created daily and weekly cash reports for accounting management
- Worked with legal resources and recovery teams to manage default issues
- Monitored payments due from clients and promptly contacted clients with past due payments
- Successfully implemented new technologies and process automations to encourage continuous improvement
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
- Oversaw daily posting of payments to customer accounts
- Researched and resolved accounts payable discrepancies
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies
- Accessed credit records to evaluate customer credit histories
- Adhered to established guidelines to increase profits and collect supplier payments
- Reviewed expense reports for accuracy and proper expense disclosure
- Reconciled vendor statements and handled payment complaints or discrepancies
- Generated and mailed updated statements monthly and processed demand letters
- Filed and addressed employee complaints in accordance with company policies and government regulations
- Facilitated successful internal and external audits through sound and thorough documentation
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
Account Receivable Manager
FirstService Residential Property Management
08.2016 - 12.2021
- Support and identify business needs associated with automation of internal activities where appropriate
- Key player in managing initiatives and systems implementations including documenting, testing and confirming data
- Create and implement departmental goals, instituting policies, procedures, standards and performance goals
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Prepared internal and regulatory financial reports, balance sheets and income statements
- Developed strategic plans for day-to-day financial operations
- Supported financial director with special projects and additional job duties
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Analyzed business processes to identify cost savings and operational efficiencies
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Established and checked coding procedures, monitored reports and updated internal files
- Improved overall financial reporting by streamlining control processes and reporting structures
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
- Created financial dashboards to provide insights into key performance indicators
- Conducted financial due diligence on potential investments and acquisitions
- Designed and maintained financial models to identify and measure risks
- Created and managed financial models to evaluate corporate investments and acquisitions
- Complied with established internal controls and policies.
Account Receivable Manager
Hospital Physician Partner
12.2014 - 07.2016
- Manage day-to-day accounts receivable and collection activities for emergency physician group which includes a portfolio of 118 hospitals and 26 states
- Audit delinquent accounts considered to be uncollectible to ensure greatest efforts were taken before assigning Bad Debt status to account
- Coordinate with clinical leadership to develop and implement Continuous Quality Improvement/ Performance Improvement Programs to ensure continuous assessment and improvement of services provided by each center
- Continuously must identify changes in reimbursement patterns that impact Physician's overall collection rate, working with other areas of Revenue Cycle team such as Managed Care, Patient Access, Professional Services and Patient Financial Services
- Prepare detailed analyses and reports of billing and accounts receivable activity and results, including performance matrixes, bad debt expenses and AR days outstanding
- Daily review of collections report to learn status of collection and balances outstanding and reduce collection cycle time (DSO) where possible.
Supervisor Denial Recovery Services
Health Business Solutions
03.2011 - 11.2014
- Oversee all daily operations in accordance with business office best practices
- Maintain appropriate internal controls related to billing & collections functions
- Create and implement departmental goals, instituting policies, procedures, standards and performance goals
- Review/calculation of unbilled and deferred revenue
- Ensure compliance with company's policies
- Implement new denied claim processes and procedures to decrease unpaid claims
- Develop and implement strategic staffing and training initiatives
- Aid staff in analyzing and settling all unresolved collection issues and problems
- Oversee Medicare Recovery Audit Program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Billing/Collections Supervisor
Psychiatric Solutions, Inc
06.2006 - 03.2011
- Train and schedule direct reports
- Established a high-performance team focused on consistently exceeding sales objectives and increasing customer satisfaction
- Create a Procedure Manual, documenting billing and collection processes and procedures
- Manage and monitor all Billing and Collections functions
- Analyze and monitor billing/collection trends and produce reports for management
- Examine and resolve high-dollar and complex collections
- Establish and foster strategic relationships with Provider Representatives
- Prepared and delivered performance reviews of 16 collections agents to support continuous improvement of department
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes 35% and collect invoices in timely fashion
- Completed bi-weekly payroll for 16 employees.
Education
Bachelor of Arts -
Broward College
Fort Lauderdale, FL06.2007
Skills
- Past Due Balance Management
- Analytical Reasoning
- Payment Acceptance
- Customer Service Management
- Ethical Approach
- SEC and Call Reporting
- Billing Concerns
- Invoicing Expertise
- Expertise in Invoice and Payment Transactions
- Employee Retention
- Report Preparation
- Account Reconciliation
- Audits Understanding
- Proficient in Excel
Timeline
Corporate Collection Manager
NV5
12.2021 - Current
Account Receivable Manager
FirstService Residential Property Management
08.2016 - 12.2021
Account Receivable Manager
Hospital Physician Partner
12.2014 - 07.2016
Supervisor Denial Recovery Services
Health Business Solutions
03.2011 - 11.2014
Billing/Collections Supervisor
Psychiatric Solutions, Inc
06.2006 - 03.2011
Bachelor of Arts -
Broward College