Jamarkel Powers
Grand Prairie,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Senior Resolution Coordinator III
Walmart.com
Grand Prairie, TX
10.2023 - 03.2025
- Researched and analyzed customer complaints to identify trends, potential root causes, and opportunities for improvement.
- Collaborated with cross-functional teams to develop strategies that addressed customer concerns and improved operational efficiency.
- Monitored incoming customer service emails and phone calls, responding promptly and professionally to inquiries.
- Coordinated the resolution process between customers, management team, field staff, vendors, suppliers.
Data Entry Clerk
Capital One
Arlington, TX
10.2022 - 10.2023
- Help them with paying their credit card bills or auto loans
- Reviewed and updated account information in company computer system.
- Contacted customers via phone or email to address data inquiries.
- Maintained database by entering new and updated customer and account information.
Customer Service Representative
Zotec Partners
05.2020 - 09.2022
- I help patients with updating their insurance or setting up doctors appointments
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Phone Operator/Customer Service rep
Walmart
09.2017 - 06.2021
- Answered walmart phones and help customers find orders or did redelivery
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High school diploma -
Skills
- Customer Service (4 years)
- Shipping & Receiving
- Merchandising
- Organizational Skills
- Sales
- Financial services
- Search engines
- Google Docs
- Help desk
- Live chat
- Typing
- Customer support
- Development in any professional field
Additional Information
- Willing to relocate: Anywhere
Timeline
Senior Resolution Coordinator III
Walmart.com
10.2023 - 03.2025
Data Entry Clerk
Capital One
10.2022 - 10.2023
Customer Service Representative
Zotec Partners
05.2020 - 09.2022
Phone Operator/Customer Service rep
Walmart
09.2017 - 06.2021
High school diploma -
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