Dedrick Carr II
3703 Raiders Ridge Dr,Lithonia GA
Summary
As a SOC Analyst and Technical Support entry-level, I significantly enhanced network security and customer satisfaction through adept vulnerability assessment and exceptional problem-solving abilities. My active approach in fine-tuning intrusion detection systems at led to a marked reduction in false alarms, demonstrating my commitment to operational excellence and my ability to blend technical quick decisions with critical thinking. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SOC Analyst position. Ready to help team achieve company goals.
Overview
1
1
Certification
Work History
SOC Analyst, Technical Support
Entry-Level
- Enhanced network security by monitoring systems for potential threats and vulnerabilities.
- Reduced false alarms by fine-tuning intrusion detection system configurations based on historical analysis of incidents.
- Provided technical support during high-priority incidents, ensuring timely resolution with minimal impact on business operations.
- Solved problems with products and services by providing customers with technical support.
- Increased customer satisfaction, providing high-quality technical support and solutions.
- Enhanced customer satisfaction by providing efficient technical support and timely solutions.
- Supported decision-making processes for better business outcomes with timely and relevant insights.
- Used database to research, gather, analyze and present data.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05.2022
Skills
- Endpoint Security
- Monitoring
- SIEM management
- Threat Intelligence
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Foundations Of Cybersecurity
- Play It Safe: Manage Security Risks
- Connect. And Protect Networks and Network Security
- Tools Of The Trade: Linux and SQL
- Assets, Threats,and Vulnerabilities
- Sound The Alarm: Detection And Response
- Automate Cybersecruity Tasks With Python
Timeline
SOC Analyst, Technical Support
Entry-Level
High School Diploma -
Lithonia High School
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