Dedrick Dickson
Houston,TX
Summary
Proven professional with extensive experience at Onpoint Industrial Services, adept in sound editing and excelling in customer engagement. I am dedicated, reliable, and consistently provides excellent support to customers from a distance. I can manage inquiries, troubleshoot issues, and ensure customer satisfaction while working independently, often juggling multiple tasks. Also, I rely on strong communication skills, problem-solving abilities, and a deep understanding of the company's products or services. Despite the challenges of remote work, I maintain a positive and professional attitude, adhering to deadlines and maintaining high productivity. My adaptability and time management skills allow me to handle varying workloads and provide timely resolutions for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Board Operator
Onpoint Industrial Services
Houston, TX
04.2024 - 10.2024
- Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
- Utilized paging technology within organization to connect quickly with key people.
- Handled incoming and outgoing calls according to standard operating procedures.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Completed connections between callers, departments and professionals.
Safety Attendant
Onpoint Industrial Services
Houston, TX
01.2022 - 04.2024
- Worked effectively with multiple contractors at various sites providing safety training for employees.
- Developed a system for tracking employee training requirements regarding health and safety topics.
- Maintained records of all reported accidents and injuries.
- Audited existing processes, procedures, systems, and documentation related to health and safety standards.
- Educated employees on safety protocols and guidelines.
- Oversaw safety monitoring and risk management strategies for multiple construction and industrial job sites.
- Studied permits and verified worker compliance and environmental safety procedures in accordance to permits.
- Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
Package Handler
United Parcel Service, UPS
Houston, TX
09.2019 - 04.2020
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in inventory management and stock replenishment activities.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Maintained clean and organized work area, adhering to safety standards.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Stacked boxes onto pallets in an efficient manner.
Education
High School Diploma -
Prairie View A&M University
Prairie View, TXSkills
- Live broadcasts
- Audio routing
- Sound editing
- Studio setup
- Network troubleshooting
- Remote support tools
- Data center operations
- Working with diverse customers
- Customer service and engagement
- Remote service
- Remote desktop services
Certification
ALKY CERTIFIED & TRAINED
- HASC TRAINED AND CERTIFIED 2020
BENZENE CERTIFIED & TRAINED
- HASC TRAINED AND CERTIFIED 2021
FALL PROTECTION CERTIFIED & TRAINED
HASC TRAINED AND CERTIFIED 2020
BASIC PLUS
HASC TESTED AND CERTIFIED 2020
TWIC CERTIFICATION
TWIC AQQUIRED IN 2020
Timeline
Board Operator
Onpoint Industrial Services
04.2024 - 10.2024
Safety Attendant
Onpoint Industrial Services
01.2022 - 04.2024
Package Handler
United Parcel Service, UPS
09.2019 - 04.2020
ALKY CERTIFIED & TRAINED
- HASC TRAINED AND CERTIFIED 2020
BENZENE CERTIFIED & TRAINED
- HASC TRAINED AND CERTIFIED 2021
FALL PROTECTION CERTIFIED & TRAINED
HASC TRAINED AND CERTIFIED 2020
BASIC PLUS
HASC TESTED AND CERTIFIED 2020
TWIC CERTIFICATION
TWIC AQQUIRED IN 2020
High School Diploma -
Prairie View A&M University
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