Dedrick Edwards
Winter Park,FL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Cole Haan
Orlando, FL
06.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
Education
Bachelor of Science - Information Technology
Full Sail University
Winter Park, FL04-2026
Skills
- Store Organization
- Department Oversight
- Operations Oversight
- Customer Relations
- Stock management
- Records Management
- Customer experience
- Staff Supervision
- Team Building and Leadership
- Staff Scheduling
Affiliations
- Military Veteran
- Secret Clearance
Timeline
Assistant Store Manager
Cole Haan
06.2021 - Current
Bachelor of Science - Information Technology
Full Sail University
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