Dedrick Graham
Atlanta,GA
Summary
Dynamic leader with a proven track record at Girl Diver, enhancing operational efficiency and customer satisfaction. Expert in branding and process automation, with a knack for performance analysis and sales growth. Skilled in fostering team performance and driving marketing initiatives. Achieved significant improvements in client relations and business operations.
Overview
32
32
years of professional experience
Work History
General Manager
Girl Diver
Atlanta , GA
05.2021 - 12.2025
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Formed and sustained strategic relationships with clients.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Maitre D
Gunshow
Atlanta, GA
01.2016 - 01.2021
- Greet guests and patrons personally and on the phone
- Present menus and walk guest to proper seating
- Know and appropriately execute all situations and procedures to make sure a fast and efficient service for guests
- Understand and keep to Restaurant standards
- Created and maintained relationships and loyalty with the customers through personal interaction
- Maintained client files
- Maintained high levels of cleanliness, organization, storage, and sanitation, of food and beverage to ensure quality
- Ensure the restaurant is clean before opening for business and proper sections assigned to servers
- Communicated with the chef, GM, and servers all dietary restrictions and food allergies of guest dining that evening
- Organization, Multi-tasking, Quick problem solving, Communication/articulation, Poised under pressure Ability or work without direct/constant supervision, Knowledge of industry and local food scene
- Make sure that guests have a good time at the restaurant and look immediately into any complainants they might have
- Coordinate special events with off site event planner ensuring that all costs and contracts were complete and reviewed by chef and GM
- Proficient on most POS systems, Opentable and RESYl
Maitre D
Corkbuzz
Charlotte, NC
01.2014 - 01.2016
- Greet guests and patrons personally and on the phone.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Present menus and takeout orders.
- Know and appropriately execute all situations and procedures to ensure a fast and efficient service for guests.
- Created and maintained relationships and loyalty with customers through personal interaction.
- Maintained client files through No Wait, and appropriate seating arrangement.
- Maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage to ensure quality.
- Ensure that the restaurant is clean before opening for business.
- Make sure that guests have a good time at the restaurant, and look immediately into any complaints they might have.
- Responsible for opening and closing the restaurant.
- Assisted the sommelier in wine training and master classes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Floor Manager
Soul Gastro Lounge
Charlotte, NC
01.2013 - 01.2015
- Greet guests and patrons personally and on the phone
- Present menus and takeout orders
- Know and appropriately execute all situations and procedures to make sure a fast and efficient service for guests
- Understand and keep to Restaurant standards
- Created and maintained relationships and loyalty with the customers through personal interaction
- Maintained client files through OpenTable and appropriate seating arrangement
- Maintained high levels of cleanliness, organization, storage, and sanitation, of food and beverage to ensure quality
Assistant Restaurant Manager
Table 118
Lake City, SC
04.2009 - 01.2013
- Directed and coordinated staff to ensure proper functioning of operations - Advised and supervised staff regarding drinks and proper combinations to maintain service standards
- Conducted bar training sessions for newly inducted staff, teaching proper bar services
- Top communication and interpersonal skills; outgoing personality
- Developed marketing programs through social media Facebook and Twitter that significantly increased sales and community social events
- Assist in budgeting, cost control, payroll, and general accounting, and profit and loss
- Vast knowledge of beer, wine, and specialty crafted cocktails
- Maintained high levels of cleanliness, organization, storage, and sanitation, of food and beverage to ensure quality
- Coached staff on strategies to enhance performance and improve customer relations.
Squadron Activities Officer
USAF
07.1993 - 07.2011
- Assisted in developing programs to recognize outstanding performance by squadron members.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Assisted in gathering intelligence and combat information to support troops on ground.
- Organized squadron-wide activities, such as sports tournaments and holiday parties.
- Directed logistical training procedures to adhere to military regulations.
- Maintained inventory of supplies needed for events and ensured they were properly stored when not in use.
- Created promotional materials and distributed them through various media outlets.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Assistant Restaurant Manager
Balans
London, UK
01.2005 - 01.2009
- Top communication and interpersonal skills; outgoing personality
- Directed and coordinated staff to ensure proper functioning of operations - Advised and supervised staff regarding drinks and proper combinations to maintain service standards
- Assist in budgeting, cost control, payroll, and general accounting, and profit and loss
- Complete daily restock form, pull merchandise from stockroom, and stock and display in store per merchandise instructions
- Actively maintain the restaurant appearance including keeping neatly, organized, and Assist in managing daily operations
- Planned and prepared work schedules and assigned employees to specific duties
- Responsible for opening and closing duties, including General Managers full trust and accountability for daily balancing and nightly bank deposits
- Delegates and oversees tasks directed by General Manager, to hourly employees
Education
A.A. - Fashion marketing and Public Relations
Fashion Institution of Technology
New York, NY06-1996
B.A. - Business Administration
Campbell University
Buies Creek, NC05.1995
Skills
- Advertising and marketing
- Branding
- Sales
- Process automation
- Leader
- Performance analysis
Language
Turkish
Professional
French
Limited
German
Limited
Timeline
General Manager
Girl Diver
05.2021 - 12.2025
Maitre D
Gunshow
01.2016 - 01.2021
Maitre D
Corkbuzz
01.2014 - 01.2016
Floor Manager
Soul Gastro Lounge
01.2013 - 01.2015
Assistant Restaurant Manager
Table 118
04.2009 - 01.2013
Assistant Restaurant Manager
Balans
01.2005 - 01.2009
Squadron Activities Officer
USAF
07.1993 - 07.2011
A.A. - Fashion marketing and Public Relations
Fashion Institution of Technology
B.A. - Business Administration
Campbell University
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