Dedrick Johnson
Katy,TX
Summary
Versatile Management professional that offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 29 years of experience overseeing day-to-day operations of retail and service operations. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
28
28
years of professional experience
Work History
Branch Manager
Terminex Pest Control
Houston, TX
07.2014 - 01.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Ensured compliance with safety regulations and company policies.
- Developed, implemented and maintained safety programs to reduce or eliminate hazardous conditions.
- Provided onsite training for employees in health and safety procedures.
- Reviewed financial statements including profit and loss reports.
- Managed all operations, including marketing, forecasting and profit and loss analysis.
- Compiled financial statements such as balance sheets, profit and loss statements.
- Generated monthly profit and loss statements for review by senior management.
Owner
Johnson Detailing
Lagrange, TX
01.2012 - 06.2014
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies to meet business goals.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Store Manager
Walmart
Houston, TX
12.1995 - 12.2012
- Monitored store operations including inventory control, budgeting, pricing and merchandising.
- Maintained a safe working environment by adhering to all safety regulations and policies.
- Hired, trained and supervised staff members in accordance with organizational guidelines.
- Conducted regular meetings with staff to discuss new products, services, upcoming events or changes in the organization's policy, procedures.
- Prepared detailed reports on store operations such as stock levels, financial performance or employee productivity.
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Maintained accurate records of all goods received or shipped from the warehouse.
- Developed and implemented cost reduction strategies to ensure efficiency and profitability.
- Coordinated activities between departments to facilitate efficient processing of orders.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular audits of store operations to ensure compliance with company standards.
- Created daily work schedules for staff members according to the needs of the business.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Education
Some College (No Degree) - Kinesiology
Howard Payne University
Brownwood, TXSkills
- Excels in team leadership
- Account analysis expertise
- Coaching and Mentoring
- Employee Development
- Proficient in Microsoft Office
- Shift Scheduling
- Account Review
- Excellent work ethic
- Excellent communication skills
- Excellent time management skills
- Staff Management
- Financial Advising
- Accounts Payable
- Revenue enhancement
- Revenue Generation
- Financial analysis and planning
Accomplishments
- Manged as many as 350 Employees
- Exceeded Budget expectation for multiple years
- Responsible for profit and loss results
Timeline
Branch Manager
Terminex Pest Control
07.2014 - 01.2024
Owner
Johnson Detailing
01.2012 - 06.2014
Store Manager
Walmart
12.1995 - 12.2012
Some College (No Degree) - Kinesiology
Howard Payne University
Similar Profiles
Valiant BroussardValiant Broussard
Pest Control Technician at Terminex Pest ControlPest Control Technician at Terminex Pest Control
Elijah CalappElijah Calapp
Pest Control Technician at Terminex Pest ControlPest Control Technician at Terminex Pest Control
Michael CowdryMichael Cowdry
Route Operations Manager at Orkin Pest ControlRoute Operations Manager at Orkin Pest Control
Brayden ArnoldBrayden Arnold
IT Professional at Texas A&M Transportation InstituteIT Professional at Texas A&M Transportation Institute
Alyssa BurkesAlyssa Burkes
Office Assistant at Tectrad Inc.Office Assistant at Tectrad Inc.