Results-driven professional with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr IT Governance Consultant
Blue Cross NC
07.2021 - Current
Provides recommendations for enterprise solutions based on identified requirements and problem statements.
Captures, documents, and formulates business requirements to guide solution development.
Collects and analyzes problem statements to create and define future change initiatives
Develops online content for information dissemination across enterprise datastores.
Develops marketing materials, quick reference guides, FAQs, and standard operating procedures (SOPs) for personnel education and enrichment across the enterprise
Serves as a facilitator and participant in various Communities of Practice (COPs).
Serves as a liaison, fostering collaboration between IT and core business units across the enterprise.
Plans and develops schedules for the completion of various project activities
Defines project scope, objectives, resources, and deliverables to guide successful project outcomes.
Contracts Manager
General Services Administration, GSA
10.2015 - 07.2021
Oversaw and managed a $61 million portfolio in Federal Service Contracts.
Analyzed and evaluated contract vehicle performance, offering recommendations for improvements.
Provided training and assistance to Project Managers throughout the Acquisition Lifecycle.
Planned and conducted conferences with contractors and government personnel to ensure contractual compliance and to prevent unauthorized changes.
Analyzed cost and pricing data, determining price reasonableness in the absence of historical data and precedents.
Developed comprehensive cost/pricing models and performance work statements.
Created detailed statements of work (SOWs) and Independent Government Cost Estimates (IGCEs) for the Program Office.
Assessed contractor compliance with federal laws, design specifications, performance schedules, and payment provisions.
Analyzed vendor proposals to ensure alignment with federal requirements.
Recommended acquisition vehicles based on Program Office requirements.
Coordinated with Contracting Officials, Project Managers, and Subject Matter Experts (SMEs) in the formulation and development of acquisition plans.
Developed plans of actions and milestones (POAMs) to secure supplied services within specified time frames.
Project Manager
General Services Administration, GSA
07.2014 - 10.2015
Identified operational IT systems with the capability to offer GSA-wide acquisition shared services, suitable for resale to other government agencies and acquisition stakeholders.
Identified federal IT systems that were impacted by proposed enterprise changes and requirements.
Provided support to stakeholders in monitoring implementation of new systems that crossed federal agency lines.
Analyzed and assessed impact of new and existing policy, regulation, executive orders, other guidance, Federal Acquisition Regulation (FAR) cases, acquisition or assistance related legislation and OMB directives, and user needs on proposed program functions and initiatives.
Acted as a liaison with external federal agencies, ensuring the successful implementation of IT initiatives.
Made recommendations for senior management aimed at improving and streamlining both new and existing systems to ensure operational effectiveness and efficiency.
Developed and implemented Continuous Process Improvement (CPI) procedures, incorporating lessons learned for ongoing enhancement.
Participated in management planning, policy, and decision-making sessions regarding legislative changes, technological changes, and programmatic changes.
Knowledge Management Program Manager
Defense Information Systems Agency, DISA
05.2010 - 07.2014
Served as liaison with DISA IT for developing, deploying, and maintaining knowledge management systems across the enterprise.
Developed multimedia and static content for information dissemination across knowledge management platforms.
Captured, consolidated, and shared critical knowledge and information assets across the enterprise.
Developed marketing materials, quick reference guides, FAQs, and SOPs for personnel education and enrichment across the enterprise.
Planned, prepared, and crafted press releases on behalf of the Agency.
Identified short- and long-term training goals for Agency personnel.
Briefed senior leaders and stakeholders on policies, system evaluations, and program status.
Conducted research on emerging standards, tools, and techniques for potential Agency-wide implementation.
Formulated business cases to justify the acquisition and/or disposition of applications, software, and systems across the Agency.
Managed the entire life cycle of the CIO’s $28 million knowledge management contract.
Developed performance work statements (PWS), statements of work (SOW), independent government cost estimates (IGCE), market research reports (MRR), quality assurance surveillance plans (QASP), and acquisition management plans.
Evaluated vendor proposals in response to solicitations.
Assessed compliance with regulatory requirements and service level agreements.
Served as the Deputy Division Chief as needed.
Systems Release Manager
U.S. Department Of Homeland Security
02.2009 - 05.2010
Provided technical advice and consultation to senior management regarding new programs and projects.
Planned, coordinated, and supervised the activities of seven project managers involved in the development, design, and execution of system, component, and product integration testing.
Planned, coordinated, and developed statements of work (SOWs), requests for information (RFIs), and independent government cost estimates (IGCEs).
Ensured new applications complied with federal regulatory and planned infrastructure requirements.
Ensured the successful transition of IT systems and solutions into the operational phase.
Supervised the development and execution of marketing materials and product release campaigns.
Represented the division in stakeholder program review meetings.
Acted as a voting member on Configuration Control Boards (CCBs), responsible for analyzing, approving, and rejecting proposed changes in applications, hardware, software, and interfaces.
Ensured that systems and interface testing efforts were carried out in accordance with federal regulatory standards
Supervised Independent Verification and Validation (IV&V) testing efforts.
IT Project Manager
Office Of Naval Intelligence
07.2007 - 02.2009
Successfully managed multiple complex software development and systems integration projects valued at up to $10 million
Supervised IT application demonstrations for Congressional and Flag Staff on behalf of the Agency.
Planned, controlled, and monitored project budgets to ensure effective financial management.
Defined project scope, objectives, resources, and deliverables for clear project alignment.
Planned, coordinated, and developed statements of work (SOWs) and independent government cost estimates (IGCEs).
Controlled, planned, managed, and forecast project budgets and scope to ensure successful implementation.
Planned, developed, and assigned tasks and milestones to project teams.
Developed performance standards and monitored the performance of project teams.
Planned and developed schedules for the timely completion of project activities.
Presented detailed project progress reports at quarterly program review meetings.
Prepared and submitted project invoices for review, approval, and payment.
Prepared and submitted project invoices for review and approval.
Education
Some College (No Degree) - Government Information Leadership
National Defense University
Washington DC
Master’s Certificate – IT Project Management -
George Washington University
Washington DC
09.2009
Bachelor of Science - Electronics and Information Technology -
North Carolina Agricultural And Technical State University
Greensboro, NC
05.2005
Skills
Skills & Competencies: Process Improvement, Process Optimization, Public Speaking, Budget Oversight, Policy and Procedure Development, Business Growth and Marketing Strategies, Strategic Planning, Portfolio Management, Corporate Strategy and Development, Project Planning and Development, Mergers and Acquisitions, Negotiation, Training and mentoring, Contract Management
Project Management Tools: Microsoft Project, Planview, Workday, Aardvark, Gaggle Amp, JIRA, and Salesforce
Contract Management: GWACS, IDIQ, GSAR, and FAR
Operating Systems: Microsoft Windows (7, 8, 10, and 11) UNIX, and Mac OS
Software Applications: Microsoft Office (SharePoint, Teams, Word, Excel, PowerPoint, Visio, Outlook, Access), Adobe Creative Cloud (Illustrator, Photoshop, Express, InDesign, Premiere, Acrobat Pro, Premiere), Canva, PeopleSoft, Remedy, Active Directory, and CRM Software
VOLUNTEER ACTIVITIES
Vice President Public Relations, Blue Cross NC, True Blue Toastmasters
Enrichment Programs Coordinator, Blue Cross NC, Families Moving Forward
Social Heroes, Blue Cross NC, Employee Advocacy
Certification
Level 3 Certified Contract Officers Representative (FAC-COR) – Federal Acquisition Institute
Level 3 Certified Program/Project Manager (FAC-P/PM) – Federal Acquisition Institute
IT Infrastructure Library (ITIL) v3 Foundation Certification in IT Service Management – CSME
References
Available Upon Request
Timeline
Sr IT Governance Consultant
Blue Cross NC
07.2021 - Current
Contracts Manager
General Services Administration, GSA
10.2015 - 07.2021
Project Manager
General Services Administration, GSA
07.2014 - 10.2015
Knowledge Management Program Manager
Defense Information Systems Agency, DISA
05.2010 - 07.2014
Systems Release Manager
U.S. Department Of Homeland Security
02.2009 - 05.2010
IT Project Manager
Office Of Naval Intelligence
07.2007 - 02.2009
Some College (No Degree) - Government Information Leadership
National Defense University
Master’s Certificate – IT Project Management -
George Washington University
Bachelor of Science - Electronics and Information Technology -
North Carolina Agricultural And Technical State University