Dedtric Haggins
Saint Paul,MN
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes. Skilled manufacturing and production team member with technical skills and attention to detail. Understands safety and consistently exceeds performance requirements. Dedicated to quality processes and final product results. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.
Overview
5
5
years of professional experience
Work History
Coffee Barista
Caribou Coffee
Isanti, MN
01.2022 - Current
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Checked temperatures of coffee brewing equipment regularly.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Followed all safety regulations when handling hot beverages or machinery.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
- Created attractive displays of products for sale at the counter area.
- Adhered to all company policies regarding cash management procedures.
- Ensured that beverages were prepared correctly using standardized recipes.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Contributed ideas on how to improve operational efficiency within the cafe setting.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
PCA
ACCRA
Minnetonka, MN
06.2020 - Current
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Responded promptly to emergency situations according to established protocols.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Answered questions from family members regarding patient's condition or care plan.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Maintained accurate records of client care services provided on a daily basis.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
Fulfillment Center Associate
amazaon
Shakopee, MN
02.2022 - 11.2023
- Received, sorted and processed incoming orders in a timely manner.
- Inspected items for damages prior to shipment.
- Packed items into boxes according to customer requirements.
- Reported any discrepancies between orders and shipments to supervisors.
- Cleaned and maintained warehouse area on a daily basis.
- Prepared shipping labels with appropriate information for each order.
- Assisted in organizing merchandise shelves for optimal storage space utilization.
- Ensured all safety protocols were followed during operations in the warehouse.
- Collaborated with other associates to ensure efficient workflow throughout the day.
- Processed returned items according to company policies and procedures.
- Communicated effectively with team members about tasks assigned.
- Utilized computer systems to track shipments and update data accurately.
- Achieved productivity and accuracy standards to meet company guidelines.
- Selected products and items from shelves and pallets for customer orders.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Limited damage to products and orders by using care when choosing items.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Placed products on conveyors for final wrapping and shipment.
Truss Manufacturing Technician
Hire Quest Direct
Cambridge, MN
06.2021 - 10.2022
- Performed preventative maintenance on manufacturing equipment and machinery.
- Developed new processes for improved efficiency in production.
- Conducted quality checks on finished products to ensure accuracy.
- Adjusted, maintained, and repaired various types of manufacturing equipment.
- Operated automated systems to produce product according to customer specifications.
- Assisted in training other technicians on proper use of equipment and safety protocols.
- Ensured compliance with all safety regulations while operating machinery.
- Followed detailed instructions from engineering personnel during production runs.
- Maintained a clean work area by disposing of waste materials properly.
- Identified problems within the assembly line and implemented solutions accordingly.
- Provided input into process improvements that increased productivity or reduced costs.
- Evaluated existing processes and procedures for opportunities for cost savings or efficiency gains.
- Used hand tools, power tools and measurement devices to perform production operations.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
- Troubleshot problems with equipment, devices and products.
- Evaluated final products for quality and compliance with product standards.
- Troubleshot problems with equipment, devices or products.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Performed production adjustments for quality and productivity.
- Adhered to regulations and procedures for health, safety and environmental compliance.
- Read worker logs, product processing sheets or specification sheets to verify adherence to specifications.
Package Handler
FedEx
Maple Grove, MN
02.2021 - 02.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Responded promptly to customer inquiries about shipment status updates.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Resolved conveyor system issues by clearing jams and blockages.
- Loaded completed orders on pallets according to delivery numbers.
- Palletized boxes to increase movement and shipment efficiency.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Recorded numbers of units handled or moved on daily production sheets or work tickets.
Cashier/Grill Crew Member
Noodles & Company
Roseville, MN
01.2019 - 01.2020
- Greeted customers, took orders, and answered questions about menu items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Computer Support Specialist
Urban League Twin Cities
Plymouth, MN01.2024
High School Diploma -
Columbia Heights Senior High School
Columbia Heights, MN05.2020
Skills
- Quality Standards
- Quality Assurance
- Customer Experience Management
- Inventory Management
- Coffee Grinding
- Beverage Preparation
- Display Maintenance
- Espresso Machine Operation
- Menu Memorization
- Table Bussing
- Cash Handling
- Tea Expertise
- Up-Selling
- Food Preparation
- Ordering Procedures
- Opening and Closing Duties
- Food Running
- Active Listener
- Performance Improvement
- Conflict Mediation
- Safe Food Handling
- Solid Problem Solver
- Positive and Professional
- Team Player
- Friendly and Outgoing
- Exceptional Customer Service
- Espresso Machine Operations
- Speedy and Efficient
- Retail Management
- Team Leadership
- Safe Food Handling Practices
- New Hire Training
- Cash Register Operation
- Truck Loading
- Inventory Control Procedures
- Packaging
- Package Loading
- Product Sealing
- Package Scanning
- Packing Boxes
- Shipping and Receiving
- Inventory Tracking
- Material Handling
- Damage Prevention
- Tool and Supply Organization
- Wrapping and Boxing
- Materials Sorting
- Warehouse Operations
- Critical Thinking
- Quality Assessment and Assurance
- Safety Precautions
- Relationship Building
- Team Collaboration
- Willing to Learn
- Inventory Organization
- Problem-Solving
- Decision-Making
- Materials Loading
- Production Processes Observation
- Workflow Coordination
- Safety Protocols
- Project Management
- Basic Math
- Analytical Thinking
- Teamwork and Collaboration
- Organization
- Computer Skills
- Maintenance & Repair
- Patient Observation
- Basic Nursing Care
- Restocking Supplies
Timeline
Fulfillment Center Associate
amazaon
02.2022 - 11.2023
Coffee Barista
Caribou Coffee
01.2022 - Current
Truss Manufacturing Technician
Hire Quest Direct
06.2021 - 10.2022
Package Handler
FedEx
02.2021 - 02.2022
PCA
ACCRA
06.2020 - Current
Cashier/Grill Crew Member
Noodles & Company
01.2019 - 01.2020
Computer Support Specialist
Urban League Twin Cities
High School Diploma -
Columbia Heights Senior High School