DEE BAKARE
Houston,TX
Summary
Dedicated and empathetic Customer Service Representative with over 7years of experience delivering high-quality service in fast-paced environments. Proven ability to resolve customer issues efficiently, build positive relationships, and improve satisfaction ratings. Skilled in CRM systems, conflict resolution, and cross -functional communication. Seeking to contribute to a customer-centric team that values integrity and excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
WAYFAIR
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved an average of 75+ inbound calls and 50+ live chat queries daily, maintaining a 95% customer satisfaction score.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Member Service Representative
WELLSENSE
03.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CUSTOMER SERVICE SUPPORT REPRESENTATIVE
BABIES R US
02.2017 - 01.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Delivered exceptional support during peak call times, effectively managing stress and maintaining composure in challenging situations.
- Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
- Performed detailed documentation of support cases within CRM systems, ensuring accurate tracking of all client engagements.
- Managed high call volumes while maintaining a professional demeanor and delivering prompt service in each interaction.
- Cultivated positive relationships with clients through empathetic communication and personalized assistance.
- Actively participated in ongoing training sessions to continuously improve skillset and stay current on company initiatives.
- Reduced call resolution times with efficient troubleshooting techniques and comprehensive product knowledge.
- Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction.
- Conducted follow-up calls with clients as needed, demonstrating commitment to ongoing support and relationship-building efforts.
Education
Bachelor of Science - Business Management
IMSU
09.2010
Skills
- Customer service
- Active listening and communication
- Critical thinking
- Data entry
- Email and Live Chat Support
- Call Center Operations
- Customer Relationship Management
- Detail Orientated
- Time Management
Timeline
Customer Service Representative
WAYFAIR
02.2023 - Current
Member Service Representative
WELLSENSE
03.2021 - 01.2023
CUSTOMER SERVICE SUPPORT REPRESENTATIVE
BABIES R US
02.2017 - 01.2023
Bachelor of Science - Business Management
IMSU
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