DEE CANADAY
Orlando,FL
Summary
Highly motivated, driven and results oriented Consumer Sales Associate with extensive customer service and sales experience. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
AMBASSADOR
CLEAR
01.2021 - Current
- Provide security, customer services and sales to all current and new members.
- Provide excellent customer services for members to experience frictionless experience.
- Exceed sales targets by being top 10 in overall sales and top 3 female earners in MCO airport.
- Achieved sales goals using persuasive selling methods.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Worked with team to achieve sales goals for products.
- Increased sales by effectively communicating product benefits.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
STYLIST
BANANA REPUBLIC
01.2021 - 01.2022
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Top 5 in credit card sales and top 10 for overall personal merchandise sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
SOCIAL WORKER
ASPIRE AHR
01.2016 - 01.2021
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established foundational processes for business operations.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Explained medical care options to help families make informed healthcare decisions.
- Supported clients and families with empathy and compassion during difficult times.
Education
Master of Science - Clinical Social Work
Walla Walla University
College Place, WA05.2016
Master of Arts - Social Work
Boise State University
Boise, ID05.2012
Skills
- Prioritizing
- Collaboration and Networking
- Conflict Resolution/ Problem Solving
- Communication skills
- Manage Profitability
- Operational Standards
- Customer Loyalty
- Increasing Sales
- Driving Revenue
- Negotiation
- Critical Thinking
- Brand Promotion
Accomplishments
- Awarded “Employee of the Month” in January 2022.
- Achieved high NPS scores through customer satisfaction with use of accuracy and efficiency.
- Supervised team of 10 staff members and 50 clients.
- Owned and operated Aspire AHR providing treatment services in 2 cities and provided services in over 12 states.
Timeline
AMBASSADOR
CLEAR
01.2021 - Current
STYLIST
BANANA REPUBLIC
01.2021 - 01.2022
SOCIAL WORKER
ASPIRE AHR
01.2016 - 01.2021
Master of Science - Clinical Social Work
Walla Walla University
Master of Arts - Social Work
Boise State University
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