Dee Castle
Bismarck,ND
Summary
Skilled in customer service and data entry, I fostered strong relationships and implemented best practices, resulting in improved client loyalty and streamlined processes across multiple locations.
Adaptable and reliable, I thrive in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
35
35
years of professional experience
Work History
District Operations Coordinator
HR Block
11.2022 - Current
- Collaborated with district managers to evaluate needs and optimize operational plans.
- Developed strong relationships with tax office associates, maintaining open lines of communication to promote loyalty and partnership.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supported multiple offices in a 5 state area with facility issues, hiring and onboarding, and coordination of an in field team.
Client Service Professional
HR Block
01.2020 - 11.2022
- Assistant to the District General Manager.
- Responded to customer questions via phone, email, and in-person.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Enhanced client satisfaction by promptly addressing and resolving service issues.
- Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
- Implemented best practices in customer service management, resulting in increased client satisfaction scores.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Royse Law
05.2020 - 10.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Accounts Payable
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Owner/Manager
Twin City Produce
04.1994 - 10.2018
- Managed day-to-day business operations.
- All bookkeeping, payroll, and human resources.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Customer service and Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Small Business Consultant
McGladrey & Pullen Accounting Firm
09.1990 - 03.1994
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
Education
Bachelor of Science - Accounting And Management
University of ND
Grand Forks, ND05-1987
Bachelor of Arts - Accounting And Business Management
Bismarck State College
Bismarck, ND05-1984
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- POS system operation
- Data entry proficiency
- Adaptability and flexibility
Timeline
District Operations Coordinator
HR Block
11.2022 - Current
Administrative Assistant
Royse Law
05.2020 - 10.2021
Client Service Professional
HR Block
01.2020 - 11.2022
Owner/Manager
Twin City Produce
04.1994 - 10.2018
Small Business Consultant
McGladrey & Pullen Accounting Firm
09.1990 - 03.1994
Bachelor of Science - Accounting And Management
University of ND
Bachelor of Arts - Accounting And Business Management
Bismarck State College
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