Summary
Overview
Work History
Education
Skills
Additional Information & Skills
Timeline
Hi, I’m

Danielle Grove

Excess Telecom (A.C.P)
Burton,MI
Danielle Grove

Summary

Customer-oriented sales professional with 5years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Hardworking and reliable with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

I'm great with working with other people I learned a lot from working at the Island Resort and Casino.

Working with Excess Telecom otherwise known as affordable connectability program selling government phones and tablets along with health care insurance. It brought me out of my shell a lot I'm not so nervous or anxious talking with people.

I'm a hard worker, I work well with other coworkers.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Customer-oriented sales professional with 3 years of experience building relationships, cultivating partnerships and growing profit channels.

Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
years of professional experience

Work History

Excess Telecom
Burton, MI

Sales Associate
06.2023 - Current

Job overview

  • Computed purchases and received and processed cash or credit payment.
  • Scheduled shifts for fellow associates during peak traffic times.
  • We have no time limit I can do orders from home.
  • I sell government phones and tablets
  • Along with heath insurance
  • Prepared merchandise for purchase or rental.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • I sell government phones and tablets to access Telecom otherwise known as the affordable connectability program
  • Greeted customers to determine wants or needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Developed promotional strategies to increase sales volume.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Handled customer complaints in a professional manner.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Increased purchase amounts by cross-selling with similar products.

Bark River Knife & Tool
Escanaba, MI

Sheath Maker
06.2021 - 05.2023

Job overview

  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Working with them was a great experience honestly but I left that job because I wanted to move and be with my fiance.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.

Island Resort and Casino
Harris, MI

Maintenance Worker
08.2018 - 08.2019

Job overview

  • Investigated customer complaints related to malfunctioning equipment or faulty installations.
  • Identified potential hazards in the workplace and implemented corrective measures accordingly.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • I worked in maintenance a lot of my job was cleaning the casino.
  • Certain jobs I only had a certain amount of time to get done.
  • I really like that job because it's very social and I got to know a lot of people.
  • My manager he was great very understanding, if I had a family situation going on.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.

FedEx Ground
Escanaba, MI

Package Handler
01.2018 - 07.2018

Job overview

  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Inspected packages for damages or defects and recorded any issues found.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Used digital database to keep records of units and stock moved.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Loaded completed orders on pallets according to delivery numbers.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Organized packages according to type, size, destination, and other specifications.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Protected company inventory by maintaining and organizing storage areas.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Labeled parcels accurately according to company guidelines.
  • Who is a good job I just left there because I wasn't making enough money I was only working 24 hours a week getting up at 3:00 a.m. and then getting done at 7:30 a.m.
  • Yes they offered full-time but I would have had to have been there a couple years before they would give me full time as a package handler.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained schedule of class assignments to meet deadlines.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.

Education

Gladstone Area High School
Gladstone, MI

GED
05-2017

University Overview

  • Completed continuing education in [Subject] I took a cruise in education class my junior year of high school because I wanted to be a school teacher.
  • [Student Organization or Club Name] Member
  • Minor in [Subject]
  • I took an automotive mechanics class because honestly that's what I wanted to do with my life was to be an automotive mechanic.

Skills

  • Payment Processing
  • Upselling
  • Customer Needs Assessment
  • Contract Preparation
  • Sales Development
  • Retail Loss Prevention
  • Product Sales
  • Flexible Schedule
  • Problem-Solving Skills
  • Multi-Tasking Strength
  • Stocking and Receiving
  • Relationship Building
  • Listening Skills
  • Display Setup
  • Money Handling
  • Time Management
  • Positive and Professional
  • Product Promotions
  • Inventory Control Procedures
  • Problem-Solving
  • Product Recommendations
  • POS System Operation
  • Sales Expertise
  • Teamwork and Collaboration
  • Merchandise Display
  • Written and Oral Communication Skills
  • Sales Forecasting
  • Verbal/Written Communication
  • Relationship Selling
  • Shipment Processing
  • Technically through that job I was technically 1099 I got paid cash up front but then I also got to check on the back end
  • But now that winter is around it's kind of hard to sell phones and tablets when it's cold outside
  • Conflict Resolution
  • Complex Problem-Solving
  • Cash Handling Accuracy
  • Inventory Tracking
  • Reliable and Punctual
  • Meeting Deadlines
  • Excellent Communication Skills
  • Retail Store Operations
  • Client Service
  • Exceptional Customer Service

Additional Information & Skills

Additional Information & Skills
  • I'm a hands on learned and I will ask a lot of questions, if I need help figuring something out.
  • If you choose to hire me, I really feel like would be a great worker.
  • I'm more than willing to learn new and different things. I'm always on time.
  • I work great with other people, I can even work by myself and get my job done.
  • If you were to give me a certain amount of time to get a task done it will be done on time or earlier
  • I'm always show up at work an hour early, just so I can get an idea of what I have to do for the day.
  • I also have helped my fience work on houses hanging drywall and doing siding on houses.
  • I also can install flooring I can do a lot of different things so I really feel like I would be a great asset to your company

Timeline

Sales Associate
Excess Telecom
06.2023 - Current
Sheath Maker
Bark River Knife & Tool
06.2021 - 05.2023
Maintenance Worker
Island Resort and Casino
08.2018 - 08.2019
Package Handler
FedEx Ground
01.2018 - 07.2018
Gladstone Area High School
GED
Danielle GroveExcess Telecom (A.C.P)