Dee Franken
Oak Ridge,TN
Overview
20
20
years of professional experience
Work History
Coordinator
EmployBridge
Duluth, GA
03.2018 - 02.2024
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Resolved customer complaints in a timely manner while upholding company standards.
- Enhanced performance through collaboration with diverse teams.
- Assisted with the preparation of presentations for senior management meetings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
Medical Biller
Covanant Health
Knoxville, TN
12.2014 - 03.2018
- Applied HIPAA privacy and security regulations while handling patient information.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Reviewed claims for coding accuracy.
Teller
Huntington National Bank
Holland, MI
01.2004 - 10.2015
- Processed bank transactions accurately and efficiently while educating clients on products/services and creating a referral when a potential opportunity has been identified.
- Responsible for the efficient operation of the branch by performing duties which may include scheduling, reporting, compliance, security, vault/ATM responsibilities, service and management.
- PC and internet proficiency to include word, excel, outlook and many bank programs.
- Strong organizational skills with attention to detail and the ability to multitask.
- Acquiring and maintaining up to date knowledge of banking products, financial services and technology.
- Educates and coach's other tellers on products/services and technology.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Davenport University
Grand Rapids, MI06-1989
High School Diploma -
Wexford Missaukee Vocational School
Cadillac, MI06-1987
Skills
- Financial Management
- Document Management
- Information Collection
- Project Management
Timeline
Coordinator
EmployBridge
03.2018 - 02.2024
Medical Biller
Covanant Health
12.2014 - 03.2018
Teller
Huntington National Bank
01.2004 - 10.2015
Associate of Science - Hotel, Motel, And Restaurant Management
Davenport University
High School Diploma -
Wexford Missaukee Vocational School