Dee Kirkland
Westfield,IN
Summary
Detail-oriented and results-driven professional with expertise in mailroom operations, document management, and client services. Skilled in multitasking, problem-solving, and collaborating with cross-functional teams to improve processes and enhance efficiency. Adept at managing high-volume workflows, maintaining strict confidentiality, and ensuring compliance with legal and organizational standards. Known for strong organizational skills, time management, and the ability to thrive in fast-paced environments while consistently meeting deadlines.
Overview
10
10
years of professional experience
Work History
Mailroom Clerk / Document Services
Group 1001
07.2022 - Current
- Lead organization and production of annuity contracts, while efficiently managing incoming mail operations.
- Establish and implement comprehensive policies and procedures for Delaware Life and Annuities mailroom operations to ensure regulatory compliance and operational efficiency.
- Plan and execute strategies to optimize production workflows and improve overall performance.
- Collaborate closely with IT and management to enhance mailroom processes, implementing technological upgrades to streamline operations.
- Consistently perform within tight deadlines in fast-paced environment, demonstrating strong time management and task prioritization skills.
- Uphold strict confidentiality standards in handling sensitive mail items, adhering to regulatory requirements.
- Assist in rollout of new mailroom systems and lead staff training initiatives to ensure smooth transitions and operational improvements.
- Leverage strong analytical and problem-solving abilities to create effective solutions for complex challenges.
- Build strong interpersonal relationships and foster collaborative work environment, driving positive outcomes for team projects.
- Demonstrate leadership by managing projects from conception to completion, consistently delivering successful results.
Annuity Administration Clerk
Guggenheim Life & Annuity
06.2019 - 07.2020
- Managed organization and production of contracts, ensuring accurate maintenance of client files and seamless document retrieval.
- Diagnosed and resolved non-functional office equipment issues independently, maintaining team productivity and minimizing downtime.
- Efficiently processed over [Number] documents monthly in high-volume [Type] environment, consistently meeting deadlines.
- Maintained and organized filing system for customer documents, enabling quick and easy access to information.
- Facilitated transfer of documents and funding requests across various insurance companies, ensuring accuracy and compliance.
- Demonstrated strong time management skills by consistently completing tasks efficiently and within established timelines.
- Collaborated with IT and management teams to refine and improve office policies and procedures, contributing to enhanced operational efficiency.
Office Manager
Infrastructure Claims Consulting
01.2018 - 06.2019
- Coordinated entire client billing process, ensuring accuracy and timely invoicing to maintain smooth financial operations.
- Managed and updated client files and contact information, ensuring data integrity and easy access to critical information.
- Oversaw document production, organized and maintained records, and coordinated complex travel arrangements, including processing expense reports.
- Demonstrated exceptional multitasking abilities by successfully managing multiple priorities in fast-paced environment.
- Delivered consistent results under pressure, ensuring high-quality output while adhering to tight deadlines.
Medical Assistant
Witham Health Services
10.2014 - 01.2018
- Adhered to all legal and ethical standards in performance of duties, ensuring compliance with healthcare regulations and guidelines.
- Accurately documented patient interactions, communication, and clinical treatments, maintaining detailed and organized records.
- Demonstrated strong understanding of Medical Assistant (MA) scope of practice, executing tasks effectively while working under supervision of healthcare providers.
- Maintained high level of professionalism and accountability, ensuring patient care was conducted with precision and respect for patient confidentiality.
Education
Skills
- Mailroom Operations Expertise
- Collaborative Team Player
- Strong Organizational Skills
- Time Management Excellence
- Skilled Problem Solver
References
- Matthew Beikes, Group 1001, (317) 975-3200
- Megan Weaver, Group 1001, (720) 260-9751
- Sarah Ryan, Witham Health Services, (765) 335-0123
Communityoutreach
- Indiana Sports Corp
- Habitat for Humanity
- Gleaners Food Bank
- 500 Festivals
- Welcome Westfield
Timeline
Mailroom Clerk / Document Services
Group 1001
07.2022 - Current
Annuity Administration Clerk
Guggenheim Life & Annuity
06.2019 - 07.2020
Office Manager
Infrastructure Claims Consulting
01.2018 - 06.2019
Medical Assistant
Witham Health Services
10.2014 - 01.2018
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