Dee McCarty
Dayton,Ohio
Summary
Qualified Account Manager with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Havertys Furniture
08.2024 - Current
- Company Overview: Furniture chain offering a large selection of furniture, plus home-decors items, such as rugs, mattresses and décor and art
- Greet customers at the door, expertly guide customers through the furniture selection process, leveraging deep product knowledge to identify their needs and deliver tailored solutions, while building strong relationships to foster customer loyalty
- Utilize custom CRM to enter customers’ information and orders, other responsibilities include, set up delivery and credit process
- Answered customers' questions regarding products, prices, and availability.
Associate
Kohl’s
11.2021 - 12.2021
Fine Jewelry Department
Macy’s
07.2021 - 11.2021
Inside Sales Representative
Allstate Insurance
08.2015 - 05.2017
- Company Overview: Provides health, life, banking, property and casualty insurance products
- Called leads and produced quotas that best fit individual’s needs
- Primarily worked leads as they came into the office and provided detailed quotes that provide a triangle of protection to our customers
- I was constantly #1 in sales for over a year straight
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Senior Market Sales Representative
Physician’s Mutual Insurance
09.2014 - 03.2015
- Company Overview: Provides a variety of health & life insurance products to families and individuals
- Identify and contact prospects through cold calling, meet-and-greet functions, and onsite visits
- Provide in-depth information regarding each plan offered including Medicare Supplemental Insurance
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Recruiter
Trustaff Professional Recruiting
01.2011 - 03.2013
- Company Overview: Trustaff Recruiting and Staffing is the premier provider of staffing solutions nationwide
- Trustaff specialized in multiple industries, from healthcare, manufacturing and IT
- Worked as a recruiter for all levels of healthcare from staff nurse to Director of Emergency
- I was responsible for sourcing quality candidates using a variety of methods, national and local databases
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Account Manager
NCR Corporation
12.2007 - 01.2010
- Selling custom ink products, paper roll products and labels to industrial plants, casinos and retail businesses
- Met daily quota of forty client contacts, many of which were cold calls
- Supported customers that ran 24/7 operations and lack of products could cost them substantial amounts of money and time
- A Vigilant of their needs and ensured products always available through setting up blanket purchase orders to ensure proper products shipped and delivered on time
- Increased sales average of $200,000 annually on $1,300,000 base
- Achieved 101% to 127% of revenue targets
- Ventured outside assigned accounts and closed $200,000 in new business by using internet and other sources to locate new customers, developing presentations, and closing sales
- Met weekly with Sales Manager to review forecasts and status of quotas
- Ensured accuracy of monthly forecasts within 5% of sales
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Allied Health -
Sinclair Community College
Dayton, OH06-1987
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
Trainingandlicensing
- Esthetician License, Dayton, Ohio
- Accident & Health Insurance License
- Property and Casualty Insurance License
- Graduate of Allied Health courses, Sinclair Community College, Dayton, OH
Volunteer Experience
Alzheimer’s Association, Miami Valley Chapter, 01/01/12, Support Memory Resource Center through making outbound phone calls to ensure patients are aware and able to attend scheduled meetings and outings designed to be beneficial for the patient and caregiver.
Temporarypositions
- Kohl’s, 11/01/21, 12/30/21, Associate
- Macy’s, 07/01/21, 11/01/21, Fine Jewelry Department
Timeline
Inside Sales Representative
Havertys Furniture
08.2024 - Current
Associate
Kohl’s
11.2021 - 12.2021
Fine Jewelry Department
Macy’s
07.2021 - 11.2021
Inside Sales Representative
Allstate Insurance
08.2015 - 05.2017
Senior Market Sales Representative
Physician’s Mutual Insurance
09.2014 - 03.2015
Recruiter
Trustaff Professional Recruiting
01.2011 - 03.2013
Account Manager
NCR Corporation
12.2007 - 01.2010
Allied Health -
Sinclair Community College
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