Dee Meadows
Maysville,NC
Summary
A Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the New Bern Housing Authority. Uses appropriate judgment & decision-making under the level of responsibility.
Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments, and ensuring that our customers have been heard.
Communication: Employee is prepared, clear, concise, and organized in all facets of communication to fully establish understanding. Actively listens and understands the audience to adapt the message appropriately. Communicate information with appropriate personnel promptly.
Teamwork: Actively participates and collaborates across boundaries and works toward achieving common goals. Ms. Meadows is adaptable and open to new ideas and approaches. Ms. Meadows is aware of changes that impact internal and external customers and effectively communicates the impact when working as a team.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's work and does a fair share of work.
Safety Awareness: Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.
Dedicated employee who receives supervision and assignments from the Executive Director. Courses of action, deadlines, and priorities are set by established HUD or New Bern Housing Authority procedures, the Executive Director, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific. Complex problems or situations not covered by instructions are usually researched by the employee, and/or referred to the supervisor for concurrence. The employee’s work is reviewed periodically for accuracy, completion, and compliance with policies and procedures.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrative
New Bern Housing Authority
06.2008 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Oversees the day-to-day office management of the Executive office.
- Interacts with and coordinates communication with the Board of Commissioners, the Department of Housing and Urban Development (HUD), the Mayor’s office, Congressional staff members, New Bern Housing Authority staff, customers of the New Bern Housing Authority, and the general public.
- Provides administrative support for the New Bern Housing Authority’s including recordkeeping, document generation, data tracking, follow-up, telephoning, mailing and filing as assigned; identifies administrative needs of the department and develops appropriate solutions or recommendations
- Provides clerical and administrative support to the Executive Director, including preparatory work for the Board of Commissioners Meeting, staff meetings, submit month reports, etc.
- Manages the procurement process for the agency, solicit and received quotes for purchases. Prepares request for proposal and conducts the scoring process.
- Provides customer service and answers questions from New Bern Housing Authority residents and applicants. When appropriate, directs questions and issues to internal or external party for resolution.
- Coordinates with the Executive Director New Bern Housing Authority recruiting events; posts job ads and receives resumes and job applications; schedules job interviews and assists with coordinating interview process; coordinates drug testing, background checks, and reference checks.
- Leads new employee onboarding, including coordinating the setup of employee log-ins, workstations, email addresses, etc.
- Processes all materials necessary for meetings and distributes minutes of meetings.
- Processes and appropriately routes Executive Office mail received by New Bern Housing Authority.
- Processes vendor invoices for payment.
- Coordinates the distribution of information coming in and out of the Executive office.
- Prepares correspondence of a general, specialized, and confidential nature.
- Performs various clerical jobs such as filing, telephone screening, greeting, etc.
- Receives calls and responds to inquiries from staff, commissioners, residents, customers, etc.
- Performs other related duties as assigned.
Education
GED -
Craven Community College
New Bern, NC06.1993
Skills
- Spreadsheet development
- Database entry
- Billing and Invoicing
- Event Planning
- Knowledge of the general operations and procedures of a professional office
- Demonstrated knowledge of business English, spelling, punctuation, and grammar
- Knowledge of the operation of commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications
- Some knowledge of the purposes, policies, and regulations of a Public Housing Agency (PHA) is helpful, but not required
- Knowledge of report preparation techniques and procedures and a demonstrated ability to prepare professional and technical reports, board resolutions, and other documents
- Knowledge of report preparation techniques and procedures and a demonstrated ability to prepare and evaluate professional and technical reports and other documents
- Ability to accurately and rapidly compose effective correspondence
- Demonstrated ability to take accurate meeting notes and dictation and, promptly, and accurately transcribe them into documents ready for distribution
- Ability to work independently and in group settings and use sound judgment in decision-making and problem-solving
- Ability to present ideas clearly and concisely, in English, both orally and in writing
- Ability to effectively communicate with all levels of employees and explain organizational policies, procedures, and initiatives
- Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, and local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds
- Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the New Bern Housing Authority and/or HUD
- Ability to assist in planning, promoting, and evaluating New Bern Housing Authority’s goals, objectives, agency plans, etc as related to the executive office
- Ability to work productively in less than ideal conditions, eg noise, high traffic areas, etc
Certification
- CNP - Certified Notary Public
- NAHRO e-Learning: Preparing for Lease Termination, Hearing & Trail, NAHRO - March 6,2019
- Managing maintenance Training - November 14, 2014
- Public Housing Specialist, Nan McKay - 8/27/2010
- Operating Budgets, AHACPA - 9/14/2023
Timeline
Office Administrative
New Bern Housing Authority
06.2008 - Current
GED -
Craven Community College