Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dee Mitchell

Clarksville,TN

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 24 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 24 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Resourceful and experienced Administrative Services Assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Administrative Services Assistant II

State Of Tennessee
Nashville, Tennessee
08.1984 - 08.2008
  • Worked calmly and with patience under pressure to execute tasks under ever-changing circumstances.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and implemented standard operating procedures for records handling.
  • Used necessary programs to prepare various correspondence, reports and other written material.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed calendars to strategically coordinate meetings, appointments and events.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Successfully completed special projects to exceed goals of both department and overall organization.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Bank Teller

First National Bank
Clarksville, Tennessee
06.1983 - 07.1984
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Placed orders for customer checks and verified starting numbers.
  • Provided customer records, account statements and copies of checks.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Removed mutilated currency from circulation.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Education

Business Administration

Austin Peay State University
Clarksville, TN

No Degree - Certified Crime Scene Investigator

Kaplan University
Ft. Lauderdale, FL

High School Diploma -

Clarksville High School
Clarksville, TN
05.1982

Skills

  • Professional and Courteous
  • Strong Organizational Skills
  • Database and Client Management
  • Supply Inventory Control

Timeline

Administrative Services Assistant II

State Of Tennessee
08.1984 - 08.2008

Bank Teller

First National Bank
06.1983 - 07.1984

Business Administration

Austin Peay State University

No Degree - Certified Crime Scene Investigator

Kaplan University

High School Diploma -

Clarksville High School
Dee Mitchell