Dee Salazar
Garden Grove,CA
Summary
Self motivated and have the ability to work well with limited supervision. Team and goal driven. Able to work under pressure and customer serviced oriented. Results-driven merchandiser with expertise in customer relationship management and inventory oversight. Proven ability to enhance customer experiences through organized product displays and effective training.
Overview
23
23
years of professional experience
Work History
General Merchandiser
Stater Bros
Fullerton, CA
01.2008 - 03.2021
- Organized merchandise displays to enhance customer shopping experience and visibility.
- Conducted regular stock audits to identify discrepancies and maintain accurate records.
- Assisted customers with product selection and answered inquiries about product features.
- Trained new employees on proper handling of merchandise in accordance with company policies.
- Conducted regular inventory audits to prevent stock discrepancies.
Customer Service Representative Team Lead
Eastwood Insurance
Yorba Linda, California
02.2006 - 01.2008
- Supervised daily operations of customer service team to ensure efficient service delivery.
- Trained new staff on customer service protocols and company policies.
- Managed scheduling and workload distribution among team members.
- Conducted performance reviews to assess staff development and training needs.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Customer Service Representative
Robert Moreno Insurance Services
Fullerton
11.1997 - 02.2006
- Assisted customers by answering inquiries and resolving issues effectively.
- Maintained accurate records of customer interactions and transactions daily.
- Managed escalated complaints with professionalism and empathy towards customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Education
Santiago High School
Santa AnaSkills
- Customer relationship management
- Inventory management
- In-store support
- Organizational skills
- Sales strategy
- Team leadership
- Employee training
- Stock auditing
- Product knowledge
- Product placement
Timeline
General Merchandiser
Stater Bros
01.2008 - 03.2021
Customer Service Representative Team Lead
Eastwood Insurance
02.2006 - 01.2008
Customer Service Representative
Robert Moreno Insurance Services
11.1997 - 02.2006
Santiago High School