Dee Santoso
Manchester,NH
Summary
Accomplished Deputy Director at Manchester City Library, adept in staff management and financial oversight, enhanced customer satisfaction through innovative policy development and effective problem-solving. Demonstrated excellence in communication and professional integrity, significantly contributing to library growth and community engagement.
Overview
15
15
years of professional experience
Work History
Deputy Director
Manchester City Library
Manchester, NH2010
05.2010 - 12.2024
- Performed collection development activities such as ordering new material, weeding out outdated items and cataloging acquisitions.
- Attended conferences related to advances in technology impacting libraries.
- Participated in professional organizations relevant to libraries.
- Developed and implemented library policies, procedures and programs.
- Oversaw operation of closed-circuit security system and provided necessary support to protect personnel and physical assets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Supervised staff members in the Security Division, maintaining the security of library patrons, staff, and materials.
- Planned outreach initiatives to increase awareness of available resources among targeted audiences.
- Led tours of the library building and resources for multiple students and community groups.
- Responded to patron complaints regarding policies, procedures, and staff.
Education
Master of Science - Library and Information Science
Simmons College
Boston, MABachelor of Science - Business Administration
Southern NH University
Manchester, NHSkills
- Focus on the needs and expectations of both internal and external customers
- Excellent language, grammar, and editing skills
- Excellent communication skills
- Works effectively with others
- Customer-oriented
- Professional demeanor and integrity
- Staff management
- Individual accountability
- Report generation
- Staff development
- Financial management
- Meeting facilitation
- Trained in de-escalation techniques
Languages
French
Native/ Bilingual
Spanish
Elementary
Italian
Limited
Timeline
Deputy Director
Manchester City Library
05.2010 - 12.2024
Master of Science - Library and Information Science
Simmons College
Bachelor of Science - Business Administration
Southern NH University
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