Dee Sidle
Hernando,MS
Overview
21
21
years of professional experience
Work History
Program Manager
Millstone Medical LLC
02.2021 - Current
- Utilize CRM software to track sales activities and manage customer interactions effectively.
- Implement feedback mechanisms to improve service quality and customer experience.
- Analyze customer feedback to identify trends and recommend service improvements.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Client Services Specialist
Millstone Medical LLC
09.2018 - 02.2021
- Streamlined complaint resolution processes, enhancing response time and efficiency.
- Developed comprehensive knowledge base for common issues, improving first-contact resolution rates.
- Adapted quickly to new sales tools, improving workflow efficiency and accuracy.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Customer Service Representative
ADESA
08.2007 - 09.2018
- Addressed complex issues by coordinating with internal departments for solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Inside Sales Representative
ADESA
07.2004 - 08.2007
- Developed and maintained strong relationships with existing customers to drive repeat business.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Streamlined sales processes by implementing CRM systems for improved tracking and reporting of performance metrics.
Skills
- Strong relationship management
- Effective listening
- Proficient in software applications
- Conflict resolution expertise
- Collaborates well with cross-functional teams
- Skilled in managing issues
- Quick to grasp new concepts
Accomplishments
Dedicated and personable Client Services Specialist with over 15 years of experience delivering exceptional support to customers. Known for resolving issues efficiently, maintaining high customer satisfaction, and building strong client relationships. Skilled in CRM systems, Excel, SaaS applications, and multi-channel support, including phone, email, and chat.
Timeline
Program Manager
Millstone Medical LLC
02.2021 - Current
Client Services Specialist
Millstone Medical LLC
09.2018 - 02.2021
Customer Service Representative
ADESA
08.2007 - 09.2018
Inside Sales Representative
ADESA
07.2004 - 08.2007